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Latest information for students and staff

Last updated: 04 May 2021 10:44am

You Report, We Support

You report. We support. Making it easy to confidentially report issues so we can support you.

To support you throughout your time at City, we have created ‘You report. We support’, a new tool which makes it easier to confidentially report issues so we can support you.

The new tool is part of the #NeverOk campaign, which represents our commitment to creating a University community which is as diverse, vibrant and accessible as possible, where we are continually working to ensure that all students and staff feel welcome, safe and empowered to bring their entire selves to their studies and work.

What you can use the tool to report

You can use the tool to report a wide range of issues which may be affecting you, including:

  • Inappropriate behaviour
  • Verbal Abuse
  • Mental Health
  • Substance Misuse
  • Self-Harm
  • Homelessness
  • Physical Abuse
  • Sexual Abuse
  • Domestic Abuse
  • Missing person(s)
  • Forced Marriage
  • Female Genital Mutilation
  • Grooming
  • Radicalisation
  • Other

Please be aware that this is not an emergency form. Submissions will not be monitored during the weekends or periods of closure. Our Safeguarding & Welfare Officers will try, wherever possible, to respond to submissions within 48 hours but during busy periods, cases will need to be prioritised and it may take longer to receive a response.

In an emergency, please call UK emergency services on 999 and our Campus Security on 3333.

How to use the tool

To report an issue or incident, simply fill in this short form. You will be asked to provide details about your report, which will help us provide you with the right support.

You will see a list of people you can report to including designated safeguarding and welfare officers in your School, central safeguarding team and your Students’ Union advice team, so you can choose who you share your report with.

You can choose whether to make a named or anonymous report. Please note, if you make an anonymous report we won’t be able to contact you with any information on your report.

You can find out more about how to use the new tool in our user guide.

What happens after you’ve made your report

Your report will be shared with the teams you have selected.

If you make a named report, it will then be reviewed and a member of staff will get in touch with you to talk about the options and support available to you.

If you make an anonymous report, this will be shared with our central support team to note and investigate. Please note, we won’t be able to contact you.

You can find out more about what the next steps are in our flowchart below.

Privacy Statement

Your trust is very important to us. This means City is committed to protecting the privacy and security of your personal information.

It is important that you read this notice before you complete a report, so that you are aware of how and why we are using the information that you share with us. This privacy notice describes how we will collect and use this information, in accordance with data protection law.

City is the ‘data controller’ of this information. This means that City decides what your personal information is used for, and the ways in which it is processed.

The information that you provide to us via this reporting form will be used for internal purposes only and in line with City's Privacy Notice for staff members, and City’s Privacy Notice for students. The information that you provide us with will let us know of any concern that you may have about your own or someone else’s safety and wellbeing, so that we can respond to your report and where appropriate act and provide support where needed. The personal information you provide will not be shared outside of the your School/Department Safeguarding & Welfare Team/Student Union without seeking your consent, unless there is an immediate risk to yours or somebody else’s life that has been identified. The information that you share will be stored securely.

Please Note: Where we determine that we would need further information regarding your report, our Safeguarding & Welfare Officers may contact you before making a judgement about how we will respond to your report.

For staff, the lawful basis we rely on to process personal data is legal obligation, as part of our duty of care (Article 6(1)(c)). Where we process more sensitive personal data, known as special category data, the additional lawful basis we rely on is the one that relates to employment (Article 9(2)(b) of the GDPR).

For students, the relevant lawful basis we rely on is ‘public task’ (Article 6(1)(e) of the GDPR). For special category data, we rely on substantial public interests (Article 9(2)(g) of the GDPR)

If you choose to submit your report and remain anonymous, we will not seek to collect any identifying information from you and will not contact you. By choosing to remain anonymous, please be mindful that this may limit the response the University is able to take. Anonymised data will be used for internal central reporting purposes.

If you have any questions about how City handles your personal information, or you wish to find out about your rights, please visit City’s Privacy Notice. You will also be able to find out more information about how City processes your information and how you can contact City’s Data Protection Officer via email at dpo@city.ac.uk. Where there is inconsistency between those documents and this notice, this notice shall prevail.

If you raise a concern with City about the way it has handled your personal information, you are entitled to lodge a concern with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO).

Other ways we can support you

We have lots of teams across the University and Students’ Union who are here to help you. You can find more on the Student Hub and Students’ Union website.

We’ve also put together this list of services which can support you and which you can also find in the Safeguarding & Welfare Reporting Tool Guidance:

Service Name:

Number:

Support Offered:

Police

101

Non-Emergency Police

NHS Direct

111

Medical Advice

Hopeline UK

0800 068 4141

Suicide Prevention Hot Line

Refuge

0808 200 0247

Domestic Violence Hot Line

Compass

0208 861 2787

Drug & Alcohol Hot Line

Karma Nirvana

0800 599 9247

Forced Marriage
Honour Based Abuse Support

Shelterline

0808 800 4444

Homelessness

POhWER

0300 456 2370

Depression Support

Anxiety UK

03444 775 774

Anxiety Support

No Panic

0844 967 4848

Panic Attacks
OCD Support

Rethink

0300 5000 927

Mental Illness Support

Bereavement

0844 477 9400

Bereavement Care

Rape Crisis

0808 802 9999

Rape Hot Line

Victim Support

0808 168 9111

Rape Victims Support

Family Lives

0808 800 2222

Parenting Advice & Support

Samaritans

116 123

Someone to talk & listen to you, without judgement

Salvation Army

0800 808 3733

Victims of modern slavery

You can find more helpline information on our Student Hub.

How the tool was developed

The tool has been developed as part of the Bullying and Harassment Group’s work to audit, review and update our policies and procedures, using your previous feedback and updated legislation and guidance for universities.