Covid-19 Frequently Asked Questions
Thank you for taking the time to share your feedback, questions, concerns and thoughts with us by contacting us or completing the Return to City Survey.
We have created these FAQs to answer some of your queries and address the feedback you have given us. We will continue to keep this web page updated and if there are any significant changes, we will be in touch via email. If you have any specific concerns not covered here you can email us and your query will be directed to the most relevant person.
You can find further advice and updates on these websites:
- City's COVID-19 status page
- Office for Students (OfS)
- Public Health England
- Foreign and Commonwealth Office
- World Health Organisation
- Centers for Disease Control and Prevention
Prospective students and applicants can find further information on our website.
Studies during 2021
How will my teaching be delivered in Term 3?
In line with Government guidance, the majority of teaching will remain online until after 17th May at the earliest. A small number of practical courses and courses in the School of Health Sciences will hold face to face teaching sessions where possible. Your School will be in touch with more information, where relevant.
We are currently reviewing which in-person activities and support we may be able to offer on campus after 17th May and will be in touch with further information. You can read the Government's letter to students here.
How will my teaching be delivered in the 2021/22 academic year?
We are committed to prioritising the live delivery of your education during the 2021/22 academic year, to ensure that you can interact with your lecturers and your fellow students in real time.
We are planning the delivery of our courses using three scenarios - you can find out more about these and our approach for the new academic year in our statement on the Student Hub.
Where can I get advice for studying online?
Our Academic Skills team have put together some helpful tips for studying online, using Microsoft Teams and Zoom and study skills guides, which you can find on the Student Hub.
What should I do if I can’t meet an assessment deadline?
Speak to your Course Office, who can advise you on next steps.
You can find information about our Extenuating Circumstances process, which we have adapted to support your needs during the pandemic, on the Student Hub.
If I have in-person teaching, do I have to come to campus if I have underlying health condition, caring responsibilities or live with someone who is vulnerable?
We understand some students will be unable to attend teaching and activities on campus due to personal circumstances. The University is working to make sure that teaching materials are available online for those students who are unable to come onto campus and that there are clear policies and expectations for students where this situation occurs.
If you have any questions or concerns about this, please speak to your School.
Is campus open?
In line with Government guidance, some areas of our campus will be open for students and staff who need to use them.
The new Covid-19 strain can pass more easily between people, so you should only come onto campus if you have scheduled in-person teaching or a particular reason for being on campus, such as to access a booked study space.
You can find the latest information about which areas of campus are open and the latest opening times on our Student Hub story.
Can I access free Covid-19 tests before I come to campus?
Yes – we have partnered with the University of London to offer and NHS Test and Trace to run an asymptomatic testing site (ATS) for lateral flow tests at Student Central on Malet St, WC1E 7HY.
To reduce the spread of the virus and keep all people on campus safe, we strongly encourage you to take a test and only come onto campus on the basis of a negative COVID-19 result.
You can find out more and book your test in advance at: london.ac.uk/test-and-trace
If you have symptoms of Covid-19
The lateral flow tests are for students who do not have symptoms of Covid-19 - if you do have symptoms, please request a PCR test.
What are you doing to protect the health and safety of students on campus?
The health and safety of our students and staff remains our top priority and we have put appropriate measures in place to ensure campus is prepared for social distancing, including:
- Carrying out thorough risk assessments for all areas of the campus and mapping capacity in line with social distancing requirements
- Putting one-way systems into place where possible
- Arranging seating areas so people can socialise safely
- Installing hand sanitation stations across our buildings
- Ensuring appropriate cleaning programmes are in place
- Adding clear signage about social distancing and face coverings to the entrances and inside our buildings
- Installing safety screens for our reception desks
- Providing face coverings and exemption lanyards at reception desks
You can find further information about health and safety on campus on the Student Hub.
Staff across the University are working hard to ensure we implement the latest Government guidance, including changes to social distancing guidelines and we will continue to update our plans as required.
Do I have to wear a face covering on campus?
Yes - if you are on campus, you are required to wear a face covering, unless you are exempt. You can find further details on our face covering position below.
If you have a diagnosed condition or personal circumstances which mean you have been advised that you are unable to put on, wear or remove a face covering, you should let us know by completing this form and wearing a navy blue lanyard and exemption card, which we will provide you with. You can collect the lanyard and card from our reception desks on campus..
You can find further advice on how to wear a face covering correctly and how to make your own, on the Student Hub.
Face covering position
At the start of the academic year, we shared with all students our Covid-19 Community Agreement which focused on keeping City’s community safe. The new more transmissible strain of the Covid-19 virus means that this Agreement is more important than ever to help keep all students and staff safe on campus. We will now be requiring any individual on campus to wear a face covering (over the mouth and nose) at all times.
The exceptions to this position are
- where an individual is exempt and shows this by visibly wearing the exemption lanyard and
- when you are eating or drinking.
Face coverings are available at reception desks.
In light of the emergency circumstances in which the UK is currently operating we know that you will comply with this requirement. City staff have a responsibility to make sure campus is safe, and this includes authority to take action where an individual is not willing to comply with the face covering requirement.
Where there is unwillingness to comply, the individual will be required to leave the premises and may only return when wearing a face covering. If we have to ask a student to leave the premises on more than one occasion because they are unwilling to wear a face covering (and are not exempt), we will take disciplinary action.
I’m worried about traveling– is it safe to travel to campus?
If you need to travel, you can find advice on how to travel safely from Transport for London and the Government and we have put together some guidance on useful routes and apps to plan your journey on the Student Hub.
The majority of our classes are taking place online and to help you avoid travelling during peak hours, we have arranged for the vast majority of teaching which is taking place on campus to take place between 10am-4pm.
What would happen if there was a confirmed case at City?
In the event that a student or a member of staff at City is confirmed to have contracted coronavirus, we will work with local emergency services and public health authorities to ensure that the individual receives the best care. We will continue to provide information and guidance to our students and staff via our web pages, our social media accounts, and via email.
You can read the latest statistics about Covid-19 at City on our web page.
If I’m going to be on campus, can I still get an ID card?
City University of London ID Card Collection Service has been suspended until further notice. If you will be on campus and require an ID card please visit the Security Desk in University Building.
What support is available to me?
Our support services continue to operate remotely mainly through one-to-one appointments on Microsoft Teams and email. There is also lots of information and advice to help you manage your wellbeing and support your studies on the Student Hub and Moodle. You can find more information about how to access the services and how they can help on the Student and Academic Services page, Library page, IT page, Academic Learning Support page and Students’ Union page.
We recognise that this has been a very challenging time for you and you may be anxious about returning to your studies when such world uncertainty continues. Please be assured that our services are working effectively remotely, and do not hesitate to contact us. We are planning how we can continue safely adapting and enhancing our services to support you and will provide further information when it’s available.
What financial support is available?
If you need any additional financial support, the University and Students’ Union both have funds which you can apply for:
- Digital Inclusion Project – provides financial support if you’re unable to access WiFi, 4G or equipment for your studies (such as a laptop). Priority is given to Undergraduate UK students whose household income is under £25,000, and students registered with City Cares. If you’re not within these categories you’re welcome to apply, but will need to include exceptional circumstances.
- SU short term loans - provides interest free, short-term loans up to £200 to help with short-term cash flow issues.
- Hardship Fund – provides financial support if you are in financial hardship or face an unexpected financial emergency.
- Bursaries and scholarships – provide funding to support you throughout our studies.
Life at City
When will life at City be back to normal?
We completely understand that you will want to return to a level of normality when the new academic year starts. Things may look and feel different as we follow the guidance on social distancing. However, as long as it remains safe to do so, the University will be open with limited access to our facilities. We are committed to making your experience of returning to City as smooth and as normal as possible.
How am I going to socialise and connect with my friends?
Do you offer short term accommodation?
Short-term accommodation is available across all our halls. We offer minimum of four weeks stay with an option to extend. Please note we will require five working days’ notice to process your booking.
Can I start my halls contract later in the year?
For accommodation from February onwards, please contact us to make your booking two weeks before your requested accommodation start date.
Will my halls be safe and how will social distancing work?
As you would expect, all of our accommodations providers have arrangements in place to ensure health and safety measures in line with the current UK government guidance. These measures include: enhanced cleaning schedules, pre-booking arrangements to ensure smooth socially distanced check-ins and the option and support of a 14 day arrival quarantine where required.
Can I have a refund on my accommodation?
City recognises the impact of the pandemic on those of our students who are renting accommodation from one of our accommodation partners. The cost of empty student accommodation is rightly a national issue and what can be done to help students is being discussed at Government level. We are contributing to those discussions.
We welcome most providers now taking action, notably to address students who cannot currently occupy their accommodation through no fault of their own. Students in Unite and IQ properties have access to discounts in place until 15th February. Arrangements are also in place for postgraduate students in Willen House. We continue to discuss the situation with all providers as we appreciate students would like the discounts and arrangements to go further.
We are also encouraging providers and landlords to offer flexibility to our students to be released from their tenancy agreements if they choose to do so. For now, we advise students to continue to fulfil their obligations in their tenancy agreements and to access discounting arrangements where these are available.
How is the University coordinating its response to the Covid-19 outbreak?
The University is following an established action plan to coordinate our response. We are also following advice from Government, Public Health England and Universities UK to ensure the safety and wellbeing of our community of students, staff and visitors.
Will there be a reduction in tuition fees this year?
City continues to operate in line with ongoing government advice for universities for managing/responding to the Covid-19 pandemic. This advice has required changes to ensure the health and safety of our staff and students. We have aimed to be clear for new and continuing students on what the impact of these changes would be on their programme at the start of the academic year, including to the delivery of teaching and assessments. We have also endeavoured to respond reasonably and proportionately to changes since the start of the academic year, and in response to student feedback.
City does not intend to offer reductions on 20/21 fees. However, we recognise that there may be exceptional circumstances or genuine concerns despite the University’s best endeavours in which we continue to operate. If you believe that the university has not fulfilled its responsibilities to you in the way we are responding to and mitigating the impact of the Covid-19 pandemic in 20/21, taking into consideration what has been reasonable and proportionate in the circumstances, then you can make a complaint, stating what action you are seeking. The first stage of the complaints procedure is to seek to resolve your complaint through informal means, which would normally mean with your School if your complaint is related to your academic programme.