Covid-19 Frequently Asked Questions
Thank you for taking the time to share your feedback, questions, concerns and thoughts with us by contacting us or completing the Return to City Survey.
We have created these FAQs to answer some of your queries and address the feedback you have given us. We will continue to keep this web page updated and if there are any significant changes, we will be in touch via email. If you have any specific concerns not covered here you can email us and your query will be directed to the most relevant person.
You can find further advice and updates on these websites:
- City's Covid-19 status page
- Office for Students (OfS)
- Public Health England
- Foreign and Commonwealth Office
- World Health Organisation
- Centers for Disease Control and Prevention
Prospective students and applicants can find further information on our website.
Studies during 2021 and 2022
How will Term 1 be delivered?
We plan to deliver most of your academic and social activities on-campus and in-person.
To ensure we can safely offer activities on campus and give you the opportunity to interact with other students, we will be delivering:
- Seminars, workshops and smaller group teaching sessions in person on campus
- Practical elements of programmes, such as labs and use of specialist facilities, on campus
- Large lectures online and recorded so you can watch them at a time convenient to you.
Your School will be in touch with more information about the delivery of your programme next year as well as any changes that are planned.
We will continue to ensure that courses with practical, clinical, and Professional, Statutory and Regulatory Board (PSRB) requirements are delivered in a way which meets these requirements.
How will my teaching be delivered in 21-22?
We will be starting the year delivering most of your academic and social activities on-campus and in-person, combined with interactive quality online learning resources.
As we move out of the Covid-19 pandemic, we may make changes to your timetable to deliver additional activities on campus. We will provide you with several weeks' notice so you have time to re-adjust any personal or work commitments.
Why won’t all my classes be delivered on campus as normal?
The Government has asked all universities to make a decision on how they will deliver the start of the 2021-22 academic year.
We have designed our approach based on what we have learnt from delivering education and support remotely during the pandemic and led by your feedback. We recognise you have commitments outside of your studies and our delivery is designed to offer you greater flexibility and choice in how you access your education at City and to support you in your transition back to learning in-person, on-campus.
Can I start the academic year studying online only?
Wherever possible, we are keen to welcome you and see you back in person on campus in London. We recognise that your plans may not be fully formed yet, and may still be impacted in the new academic year, especially due to travel restrictions.
While we expect our students to join us on campus for these classes and activities, we appreciate current circumstances may mean you’re practically not able to join us at the beginning of term.
- If you are an International student who cannot travel to the UK you should be able to study your first term online and join in person later in the year. You can find further information in our FAQs for current international students.
- If you are a student based in the UK and you have exceptional circumstances which prevent you from travelling to campus – please let your School know through existing processes. Cases will be looked at on an individual basis - you can find more information in your Programme Handbook.
- If you are a student who is self-isolating, please follow the process set out in our FAQs.
Where can I get advice for studying online?
Our Academic Skills team have put together some helpful tips for studying online, using Microsoft Teams and Zoom and study skills guides, which you can find on the Student Hub.
What should I do if I can’t meet an assessment deadline?
Speak to your Course Office, who can advise you on next steps.
You can find information about our Extenuating Circumstances process, which we have adapted to support your needs during the pandemic, on the Student Hub.
If I have in-person teaching, do I have to come to campus if I have underlying health condition, caring responsibilities or live with someone who is vulnerable?
If you have exceptional circumstances which prevent you from travelling to campus please let your School know through our existing processes. Cases will be looked at on an individual basis - you can find more information in your Programme Handbook.
Is campus open?
In line with Government guidance, our buildings on campus are now open and we are looking forward to seeing you. You can find out about the health and safety measures in place and what you need to do while you are on campus on the Student Hub.
Please make sure you take Covid-19 tests twice a week and only come onto campus if you have received a negative result. You can access free tests through your local testing centre or by ordering home tests.
Can I access free Covid-19 tests before I come to campus?
Yes – to reduce the spread of the virus and keep all people on campus safe, we strongly encourage you to take a test and only come onto campus on the basis of a negative Covid-19 result.
If you have symptoms of Covid-19
The lateral flow tests are for students who do not have symptoms of Covid-19 - if you do have symptoms, please request a PCR test.
What are you doing to protect the health and safety of students on campus?
The health and safety of our students and staff remains our top priority and we have put appropriate measures in place to ensure campus is prepared for social distancing, including:
- Carrying out thorough risk assessments for all areas of the campus and mapping capacity in line with social distancing requirements
- Putting one-way systems into place where possible
- Arranging seating areas so people can socialise safely
- Installing hand sanitation stations across our buildings
- Ensuring appropriate cleaning programmes are in place
- Adding clear signage about social distancing and face coverings to the entrances and inside our buildings
- Installing safety screens for our reception desks
- Providing face coverings and exemption lanyards at reception desks
You can find further information about health and safety on campus on the Student Hub.
Staff across the University are working hard to ensure we implement the latest Government guidance, including changes to social distancing guidelines and we will continue to update our plans as required.
Do I have to wear a face covering on campus?
We expect you to wear a face covering in potentially crowded or enclosed spaces, unless you are exempt. This includes when you are moving around inside buildings on campus, some teaching spaces, corridors or kitchens.
When you are on campus for classes, your lecturer may ask you to put on a face covering, (unless you are exempt) – please ensure you comply with this request.
In all spaces on campus, please respect other students’ and staff members decision to wear a face covering and where possible, wear a face covering if another person is uncomfortable.
I’m worried about traveling– is it safe to travel to campus?
Do I need to show proof I've had Covid-19 vaccinations to come onto campus?
You are not required to have had the vaccines or show proof to come onto campus; however, we strongly encourage all members of our community to get the vaccine to help protect themselves and others. Please note, you may be required to show proof of being vaccinated or a negative lateral flow test, in other external venues, so make sure you check entry requirements.
Where do I collect my new ID card on campus?
To collect your new student ID card please email firstname.lastname@example.org to let them know when you plan to collect the card and then visit the Security Desk in the University Building.
What support is available to me?
Our teams across the University and SU are here to support you throughout your studies. You can contact them and receive support in the following ways:
- Student Advisors - online via General Advice appointments, phone support, emails and live chat. In-person service will be by appointment only.
- Accomodation team - face to face, via email, telephone or online through virtual meetings.
- Disability team - remote support
- Counselling, Mental Health and Accessibility - in-person and online appointments
- Student Health Services - in-person, MS Teams and telephone consultations
- Chaplaincy - to speak to a chaplain, drop by the chaplaincy office in the City Faith Centre (Tait Building, C147) or to speak to a particular chaplain, please email directly.
The teams will update their Student Hub pages with information about they're operating, so please check them regularly.
If you're ever unsure who to speak to, you can also reach out to your Personal Tutor and also the Students' Union.
What financial support is available?
If you need any additional financial support, the University and Students’ Union both have funds which you can apply for:
- SU short term loans - provides interest free, short-term loans up to £200 to help with short-term cash flow issues.
- Hardship Fund – provides financial support if you are in financial hardship or face an unexpected financial emergency.
- Bursaries and scholarships – provide funding to support you throughout our studies.
Can I travel to the UK?
As a Student Visa sponsored student, you can travel to the UK even if you are coming from a red list country,
If you plan to travel to England from overseas, you will need to do the following things before you travel
- Check whether you are travelling from a red, amber or green-list country
- Take a Covid-19 test and get a negative result three days before you travel.
- Complete a passenger locator form listing where you will quarantine upon arrival. You can only complete this form 48 hours before your travels.
- Pre-book and pay for a travel test package, which will include Covid-19 tests to be taken on or before day two and on or after day eight of quarantine. Make sure you take time to review the test providers before your choose one.
- Be ready to present proof of study documents when you arrive in the UK including Passenger Locator Form and confirmation of the booked tests.
- Regularly check all relevant guidance pages for the latest updates before you travel, as guidance may change at very short notice.
- Speak to your travel insurer to understand the implications of changing your travel date
Self isolation and travel
The Government has introduced a traffic light system for countries, which sets out what you need to do if you travel to England (including managed quarantine etc.)
- If you have travelled from or through a red list country 10 days before arrival, you must quarantine in a managed quarantine hotel. You must book this in advance of your travel.
- If you have travelled from or through an amber list country, you must complete a 10-day period of self-isolation in your own accommodation upon arrival.
- If you have travelled from or through a green list country you do not have to self-isolate in your accommodation or enter managed quarantine, but you must still ensure you have booked a pre-departure test, completed a passenger locator form and booked a travel test package.
Is there any financial support from City to cover travel and quarantine costs?
Yes - if you are travelling from a ‘red list’ country to start Term 1, we are pleased to confirm City will reimburse you for expenses associated with quarantine costs based on official receipts, up to £2,285. You can find more information and apply on the Student Hub.
Unfortunately, we will not be reimbursing other student travel costs, such as testing expenses form those travelling from ‘amber’ countries.
I’m in a red list country - what should I do?
If you have been in a country or territory on the red list in the last 10 days you will only be allowed to enter the UK if you are a British or Irish National, or you have residence rights in the UK (i.e Student Visa) .
For all current students from red-list countries, who arrive in the UK to start their term this September, we will pay the costs associated with your quarantine. This package will cover your accommodation and testing costs up to the value of £2,285. This is only applicable to students coming to start their studies in September 2021 (i.e. UG 2nd year students). You can find eligibility, conditions and apply on the Student Hub.
You can find the latest information about the red, amber, green list rules on the Government website.
I was studying my Year 1 (Sept 2020 start) outside the UK but now I want to come to the UK on a Student visa. What do I have to do?
If you wish to continue your Year 2 in-person, you will have the opportunity to get a CAS for the rest of your studies from w/c 28th June 2021.
You will be contacted by your Admissions Officer to start the process.
I was studying my Year 1 (Sept 2020 start) outside the UK and I would like to continue studying the course online. Is that possible?
Yes, you can continue on your course online. Please confirm this to your Admissions Officer once you are contacted about your CAS.
If I continue on my course in September 2021 online, can I still apply for Graduate Route Scheme in 2022?
Yes - the Home Office confirmed that, even if you started your course online, you will be eligible to apply as long as you arrive in the UK on or before 6th April 2022.
Please note that you do need to come to the UK under a Student Visa so you must apply for it before coming to the UK.
You can find the available information on the Home Office Fact Sheet: Graduate Immigration Route.
Do you offer short term accommodation?
Short-term accommodation is available across all our halls. We offer minimum of four weeks stay with an option to extend. Please note we will require five working days’ notice to process your booking.
Can I start my halls contract later in the year?
For accommodation from February onwards, please contact us to make your booking two weeks before your requested accommodation start date.
Will my halls be safe and how will social distancing work?
As you would expect, all of our accommodations providers have arrangements in place to ensure health and safety measures in line with the current UK government guidance. These measures include: enhanced cleaning schedules, pre-booking arrangements to ensure smooth socially distanced check-ins and the option and support of a 14 day arrival quarantine where required.
Can I have a refund on my accommodation?
City recognises the impact of the pandemic on those of our students who are renting accommodation from one of our accommodation partners. The cost of empty student accommodation is rightly a national issue and what can be done to help students is being discussed at Government level. We are contributing to those discussions.
We welcome most providers now taking action, notably to address students who cannot currently occupy their accommodation through no fault of their own. Students in Unite and IQ properties have access to discounts in place until 15th February. Arrangements are also in place for postgraduate students in Willen House. We continue to discuss the situation with all providers as we appreciate students would like the discounts and arrangements to go further.
We are also encouraging providers and landlords to offer flexibility to our students to be released from their tenancy agreements if they choose to do so. For now, we advise students to continue to fulfil their obligations in their tenancy agreements and to access discounting arrangements where these are available.
How is the University coordinating its response to the Covid-19 outbreak?
The University is following an established action plan to coordinate our response. We are also following advice from Government, Public Health England and Universities UK to ensure the safety and wellbeing of our community of students, staff and visitors.
Will there be a reduction in tuition fees for 2020-21 academic year?
City continues to operate in line with ongoing Government advice for universities for managing/responding to the Covid-19 pandemic. This advice has required changes to ensure the health and safety of our staff and students. We have aimed to be clear for new and continuing students on what the impact of these changes would be on their programme at the start of the academic year, including to the delivery of teaching and assessments. We have also endeavoured to respond reasonably and proportionately to changes since the start of the academic year, and in response to student feedback.
City does not intend to offer reductions on 20/21 fees. However, we recognise that there may be exceptional circumstances or genuine concerns despite the University’s best endeavours in which we continue to operate. If you believe that the university has not fulfilled its responsibilities to you in the way we are responding to and mitigating the impact of the Covid-19 pandemic in 20/21, taking into consideration what has been reasonable and proportionate in the circumstances, then you can make a complaint, stating what action you are seeking. The first stage of the complaints procedure is to seek to resolve your complaint through informal means, which would normally mean with your School if your complaint is related to your academic programme.