Registering with the Mental Health team

If you have a mental health condition we strongly encourage you to register with us as soon as possible even if you do not currently feel that you require support as this will better enable us to help you in the future should this be needed.  If you do feel that you would benefit from reasonable adjustments, advice and support, you must complete our registration process in order for us to assess your support needs and make recommendations for reasonable adjustments.

Please note, exam arrangements are implemented by a separate university department and you must therefore register with us and advise us of your needs by the deadline which they set.  For this reason, we strongly advise that you register with us at least 6 weeks in advance of any assessment(s).

How to register with the Mental Health team

In order to be eligible for the registration with the Mental Health team you must meet one of following criteria:

I have a formal mental health diagnosis

To register with us please follow these three simple steps:

  1. Complete the Mental Health registration form
  2. Send us a copy of a medical letter confirming your diagnosis. Further information about appropriate medical evidence and the details we require can be found at the bottom of this page
  3. Book a registration appointment with a member of our team by calling us on 020 7040 8094.

If you are unsure if you are eligible for support or are finding it difficult to obtain medical evidence please contact us.

I do not have a formal mental health diagnosis

If you do not have a formal mental health diagnosis but are concerned about your well-being and feel you would benefit from advice and support we recommend that your first attend the Student Counselling & Mental Health Service initial consultation.  This is a brief session of up to 20 minutes, to establish what has brought you to see us and to think about how we may help.  If appropriate, this may include a referral to the Mental Health team.

Initial consultations run on a first come, first served basis, Monday to Friday, 1-2pm in the Student Counselling & Mental Health Service.  You will be asked to complete a short online registration form before meeting with a member of our team (please see below).  This can be completed at home or in the service.  We encourage you to complete this in advance where possible.

If you are unable to attend the initial consultation between 1-2pm, it may be possible to book an initial consultation at a time that is more convenient for you however, there may be a delay before the next available appointment.  For further information please see our counselling pages. If you still unsure which team you require please contact our service front desk.

Medical evidence requirements

Medical evidence must be no more than 12 months old and must be provided by one of the following:

  • General Practitioner (GP)
  • Psychiatrist
  • Consultant Clinical Psychologist
  • Secondary Care Team Member

The evidence should contain the following information:

  • Diagnosis and date of diagnosis
  • Whether the condition has or is likely to last 6 months or longer or is likely to reoccur
  • If the condition fluctuates
  • The impact your condition may have on your study or attendance
  • If possible and applicable, any prescribed medication and/or referral for psychological/specialist psychiatric treatment
  • The impact any treatment may have on study or attendance at City

Electronic copy of your medical evidence or enquiries relating to this can be sent to


All personal information that you share with the Student Counselling & Mental Health Service is considered sensitive under the Data Protection Act (1998).  It will remain strictly confidential and will only be disclosed to relevant parties at your request and/or with your knowledge. Student Counselling & Mental Health Service staff attend external supervision and meetings of the City Multidisciplinary Team, similarly bound by confidentiality. The only exception arises where there is concern for the safety of individuals.