Count me in attendance monitoring

In 2018/19 City launched a pilot scheme to introduce a system which aims to make the process of attendance more straightforward for students and lecturers alike. We started small, expanded the project in 2019/20 and completed full roll-out in 2020/21.

Count me in aims to improve the attendance recording process, moving from passing around a printed register to tapping in when you enter rooms for your classes. Using the readers is as straightforward as using a contactless bank card – simply tap your card to record your attendance.

Recording attendance helps us support you throughout your time at City. We know that engaging well in your studies helps you succeed and develop to your full potential, while inconsistent attendance could have a negative impact on academic performance.

It also helps us meet our obligations as a University. We are proud to have many sponsored students attending City on a student visa and this comes with a responsibility to record attendance of students.

Count me in allows us to improve the way the data is recorded and used. If you miss classes, we can quickly reach out to you to check if everything is OK. If it isn’t, we’ll put you in touch with your personal tutor and direct you to a University service that could help.

What’s different for 2021/22?

As we return to campus, University life might still look and feel quite a bit different this year with teaching activities now taking place both online and on campus.  Your programme handbook will confirm how attendance will be monitored for 2021/22.

Your School will manage communications about your attendance, so you will no longer receive automated emails from the system.. Please check with your programme office or handbook for further details on how they will manage attendance records and support you with any difficulties you may be having.

Will attendance of online activities be recorded too?

Yes they will. We are all adapting to new ways of working and learning remotely so it is even more important that Schools are able to identify where students are not engaging with their studies and this includes online activities. Each School has a plan to enable them to manage and support student engagement, this will be provided in your Programme Handbook or your Programme team can advise you if you’re not clear.

Is anything different if I’m a Sponsored student on a student visa? (Formerly known as a Tier 4 student)

The process for recording attendance is the same but it is extra important to register your attendance if you’re a sponsored student on a student visa. UK Home Office policy means we are required to regularly check you are engaging with your studies. If you do not meet the attendance and engagement requirements, your visa status could be at risk. Please ensure you are clear on the attendance requirements by referring to your programme handbook and checking the guidance for International students

What if the guidelines for campus attendance change?

We are monitoring the situation each term and any updates to your attendance requirements and or methods of recording attendance will be shared with you by your School and updated on the Student Hub.

What if I forget or lose my card?

If you forget or lose your card you need to contact your Programme Office.

What if I attended a class, but forgot to tap in?

Remember you are responsible for ensuring your attendance is recorded. However, if you forget to tap in, then please contact your Programme team to let them know.

I can’t make a class, what should I do?

If you are unable to attend a class, you are responsible for notifying your Programme Office. Depending on the reason for your absence, they may be able to update your attendance record so that it will not show as a missed class on your record.

If you know you are going to be absent for a number of days or weeks, you are required to notify your Programme team. They will help you arrange a plan to ensure you continue to engage in your studies while you are away.

Would I still be able to register my attendance if I am late?

Yes. If you tap in up to 30 minutes after the start of the activity, you will be marked as attended. After that you will automatically be marked as absent and you should contact your Programme Office. If you have tapped in with your card before, you will notice this is different from previous years. We have allowed extra time at the start of the activity for you to tap in, so that you and other students can avoid bunching at the start of the class.

What happens if my attendance is low?

We will contact you if there are concerns about your attendance or if reasons for your absence are not known. These steps are set out in the Count Me In: Taught Student Attendance Policy.

I’m having technical issues, who do I contact?

If you’re having issues with your timetable, or don’t think it is correct, please contact your Course Officer or Programme Office.

For all other issues, including with your card, you should contact the IT Service Desk on +44 (0)20 7040 8181, or online at IT Service Desk