City has published updated advice for its students and staff on the outbreak of the coronavirus (COVID-19).

Latest information for students and staff

Last updated: 20 Jul 2021 3:23pm

Count me in attendance monitoring

In 2018/19 City piloted a system which aims to make the process of attendance more straightforward for students and lecturers alike. We started small, expanded the project in 2019/20 and were scheduled to complete full roll-out in 2020/21, which includes most courses across the university. Your Programme Handbook will confirm if your programme is included.

‘Count me in’ aims to improve the attendance recording process, moving from passing around a printed register to tapping in when you enter rooms for your classes. Using the readers is as straightforward as using your bank card for contactless payment, simply tap your card to record your attendance.

Recording attendance helps us support you throughout your time at City. We know that engaging well in your studies helps you succeed and develop to your full potential, while inconsistent attendance could have a negative impact on academic performance.

It also helps us meet our obligations as a university. We are proud to have many sponsored students attending City on a student visa and this comes with a responsibility to record attendance of students.

‘Count me in’ allows us to improve the way the data is recorded and used. If you miss classes, we can quickly reach out to you to check if everything is OK. If it isn’t, we’ll put you in touch with your personal tutor and direct you to a university service that could help.

What’s different so far in 2020/21?

Due to the Covid-19 pandemic, university life looks and feels quite a bit different this year and most teaching activities are now taking place online until further notice. Consequently, the Count me in attendance recording process is working a little differently too.

Your health and safety are paramount and we are following the Government’s Covid-19 advice and guidance carefully. Due to the need for social distancing, we have been advised by City’s Health & Safety team that during autumn term students should not use the card reader to tap in, and paper registers will no longer circulated in classes. Instead, lecturers will be using a ‘virtual register’ to record your attendance electronically for in-person classes. We will review the safety of using card readers in classes for term two and inform you of any changes.

As there are currently only limited teaching activities taking place on-campus, automatic attendance notifications will also be switched off. Instead, your School will manage attendance communication manually. Please check with your programme office or handbook for further details on how attendance records will be managed and support you with any difficulties you may be having.

New cards

During the pilots, those students taking part in Count me in were using separate cards to access the campus and ‘tap in’. The new Student ID cards will now replace both cards and work with the card readers. Remember to not use the readers until term two! You can find out more information on where and when to collect new ID cards on the Student Hub.

Will attendance of online activities be recorded too?

We are all adapting to new ways of working and learning remotely. It is therefore even more important that Schools are able to identify where students are not engaging with their studies and this includes online activities. Each School has a plan to enable them to manage and support student engagement, this will be provided in your Programme Handbook or your Programme team can advise you if it is not clear.

Is anything different if I’m a Sponsored student on a student visa?

The process for recording attendance is the same but it is extra important to register your attendance if you’re a sponsored student on a student visa. UK Home Office policy means we are required to regularly check you are engaging with your studies. If you do not meet the attendance and engagement requirements, your visa status could be at risk. Please ensure you are clear on the attendance requirements by referring to your programme handbook and checking the guidance for International students.

How long will the changes to attendance recording be in effect?

We are monitoring the situation and any updates to your attendance requirements and or methods of recording attendance will be shared with you by your School and updated on the Student Hub. We hope the situation will permit return to full attendance system operations in term two.

What if I forget or lose my card?

If you forget or lose your Count me in card you do not need to replace it. From 2021 your new ID card will be compatible with card readers. You currently do not need your card to record attendance of on-campus activities, as virtual registers will be taken instead.

If you lose your ID card, please follow the general process

I can’t make a class, what should I do?

If you are unable to attend a class, you are responsible for notifying your Programme Office. Depending on the reason for your absence, they may be able to update your attendance record so that it will not show as a missed class on your record.

If you know you are going to be absent for a number of days or weeks, you are required to notify your programme office. They will help you arrange a plan to ensure you continue to engage in your studies while you are away.

I’m having technical issues, who do I contact?

If you’re having issues with your timetable, or don’t think it is correct, please contact your Course Officer or Programme Office.

For all other issues, including with your card, you should contact the IT Service Desk on +44 (0)20 7040 8181, or online at IT Service Desk