Count me in attendance monitoring

Following a small pilot during 2018/19 academic year, a larger pilot for 2019/20 is happening across City, which aims to make the process of attendance more straightforward for students and lecturers alike.

Is my course in the pilot?

If you are a student in one of the following undergraduate programmes, you’ll be part of the “Count me in” pilot for 2019/20:

  • Actuarial Science (Year 1)
  • English (Year 1)
  • Engineering (Year 1 Aeronautical, Biomedical, Civil, Electrical and Electronic, Mechanical)
  • LLB Law (Year 1 and Year 2)
  • Children's Nursing (Year 1)
  • Journalism (Year 1)
  • Speech and Language Therapy/Science (Year 1)
  • Music/Music and Technology (Year 1 and Year 2)

What does this mean for me?

“Count me in” aims to improve the attendance recording process, moving from passing around a printed register to tapping in when you enter rooms for your classes. Using the readers is as straightforward as using a contactless bank card – simply tap your card to record your attendance.

As part of this pilot, you will also have access to a personalised timetable, showing only the academic activities you have to attend.

Login to see your personalised timetable and sync it to your calendar of choice.

In short, “Count me in” means:

  • Tap-in, not sign-in;
  • Less waste of ink and paper;
  • Less risk you will forget to sign in;
  • Fewer distractions from lectures;
  • Better support if you struggle.

What do I do?

  • Collect your “Count me in” card together with a lanyard and double-sided cardholder during your induction.
  • Keep both your “Count me in” and City ID card safe and bring them with you to timetabled sessions.
  • Tap your card on the card reader (found inside each classroom near the entrance at an accessible level). The readers will display a tick and make a sound to confirm your card was read.
  • Tapping in opens 15 minutes before the activity is due to start. Take care not to tap in more than 15 minutes beforehand, as it will not record your presence. Tap again as the activity starts if you are unsure!
  • If you have multiple activities in the same room, tap in separately for each one.

We will be in touch as the year progresses to ask you for feedback on how to continue improving!

Why does City record attendance?

Recording attendance helps us support you throughout your time at City. We know that engaging well in your studies helps you succeed and develop to your full potential, while inconsistent attendance could have a negative impact on academic performance.

It also helps us meet our obligations as a university. We are proud to have many students attending City on a Tier 4 visa and this comes with a responsibility to record attendance of students.

Count me in allows us to improve the way the data is recorded and used. If you miss classes, we can quickly reach out to you to check if everything is OK. If it isn’t, we’ll put you in touch with your personal tutor and direct you to a University service that could help.

If you are a Tier 4 visa student, Count me in also gives you an electronic record of attendance to help you complete required paperwork.

Is anything different if I’m a Tier 4 student?

The process is the same but it is extra important to register your attendance if you’re a student on a Tier 4 visa. UK Home Office policy means we are required to regularly check you are engaging with your studies and showing up for lectures. If you do not attend, your visa status could be at risk, so make sure you tap in at every class.

What if I forget or lose my card?

If you forget or lose your Count me in card you need to contact your Programme Office. They can provide you with a paper attendance sheet for you to use while you are without your card. If you require a replacement, they can be collected at the Student Centre located on the second floor of the University Building.

What if I’m late?

We know that many of our students commute long distances, so sometimes unexpected problems can mean you are late to a class. If you tap in to your class more than 15 minutes after it starts then you will be recorded as being late. Tapping in close to the end of the lecture means you will be marked as absent.

If there is a good reason for being late, speak to your Course Officer and they may be able to change this on the system.

I can’t make a class, what should I do?

If you are unable to attend a class, you are responsible for notifying your Programme Office. Depending on the reason for your absence, they may be able to update your attendance record so that it will not show as a missed class on your record.

If you know you are going to be absent for a number of days or weeks, you are required to notify your programme office. They will help you arrange a plan to ensure you continue to engage in your studies while you are away.

Why are only some courses/years included?

We’re running Count me in as a pilot for this year, so we can get feedback on how it works before we roll it out to everyone.

Why do I have two cards?

As this is a pilot, we’re testing different methods to see the easiest way for students to confirm their attendance at lessons. We hope that in the future this would be combined, so one card will be your student ID and used to confirm your attendance. In the meantime if you are on the pilot you will be provided with a lanyard and double sided card holder to keep these together.

Can I use the Count me in card as a library card?

No – currently all library functionality, such as access, printing and book hire require your student card. We aim to combine these in the future, so your student ID will work to confirm your attendance and be used as a single card across City.

How can I view my attendance?

You can check your attendance by logging in to city.seats.cloud. To review your attendance against each individual timetabled activity select the ‘Calendar’ tab. You can also see your overall attendance across the academic year in the ‘Attendance’ tab.  Your well-being is important to us so we may be in touch to see how you are, even if your overall attendance has been high.

What if there is an error with my attendance record?

If you believe your attendance is not accurate, please contact your Course Officer or Programme Office. They will be able to investigate your personal record and raise any technical issues that may be affecting you.

Where can I view my personalised timetable?

Personalised timetable can be accessed via mytimetable.city.ac.uk.

I’m having technical issues, who do I contact?

If you’re having issues with your timetable, or don’t think it is correct, please contact your Course Officer or Programme Office.

For all other issues, including with your card, you should contact the IT Service Desk on 0207 040 8181, in person in the Drysdale Building or online at www.city.ac.uk/itservicedesk

What about the Mobile App?

Following feedback on the consistency of the SEAtS Mobile App in the 2018/19 pilot, we’ve decided to not roll this functionality out for 2019/20. If you have the app from a pilot in the previous year, please note that it will not work as means of tapping in this year.