City has published updated advice for its students and staff on the outbreak of the coronavirus (COVID-19).

Latest information for students and staff

Last updated: 13 Aug 2020 5:45pm

Student Centre

Welcome to the award-winning Student Centre at City, University of London.
Our team are dedicated to supporting your endeavors and ensuring your success during your time here at City.

Due to COVID-19, we are now supporting students remotely.

You can contact the Student Centre via email and telephone, or book a video appointment with the Student Advisers on Microsoft Teams.

Microsoft Teams appointments are available on Mondays and Wednesdays, 1pm-4pm GMT. To book your appointment, please email: 

Our opening times for remote support are:

Monday 9:00 - 17:00
Tuesday 9:00 - 17:00
Wednesday 9:00 - 17:00
Thursday 10:30 - 17:00
Friday 9:00 - 17:00

Who we are

Our teams are here to help you throughout your studies and comprises a variety of advisers in the following areas:

Student Advisers

We act as your first port of call to receive friendly, professional and efficient advice and guidance on anything related to your life as a student. The team have been assessed for their emotional intelligence levels and all have qualifications from the Institute of Customer Service.

Whatever your query, there’s plenty of ways to get in touch with us: call us on: 020 7040 7040, email us or book an appointment on Microsoft Teams (available Mondays and Wednesdays, 1pm-4pm GMT).

Accommodation Coordinators

We’re here to help you with your accommodation queries, from helping you organize a visit to halls of residence to advising you on applying for private accommodation.

Apply for accommodation, read our helpful guides and find out about accommodation events.

Student Funding team

We can help you with your student funding questions and give you advice on the best ways to budget during your studies.

Read our top tips on managing your money, use our budget tools and make an appointment to see us.

International Student Advisers

We offer confidential immigration and visa advice sessions in our dedicated consultation rooms.

Get guidance on visa applications, read the latest news and book an appointment with us.

Top 10 commonly asked questions for students starting at City

How do I get an official letter?

The Student Centre can issue current students with the following letters:

  • A bank letter providing notification that a student may be eligible for a Student Bank Account;
  • a Student Status letter confirming a student’s enrolment (commonly used for council tax exemption);
  • Schengen Visa Application letters addressed to the relevant application centre.

Any other requests such as transcripts should be addressed to your Course Office.

How do I update my address?

You can update your address and personal details by logging in to your eVision account. If you have any difficulties with this, the Student Centre can help you.  Please make sure your address is up to date, as the University may send letters and information to you throughout your time at City.

Who can help with IT login issues?

If you are having difficulty logging in to Moodle or eVision, you should visit the IT Service Desk in the Drysdale walkway, or call the team via 020 7030 8181.

If your access has been blocked for financial reasons, please email the Income Team

What's on campus?

Need to know where everything is on Campus?  Take a look at City’s interactive Campus Map that tells you what’s in each City building, and where you can find every Student Service including; Student Centre, Student Counselling Service, Student Health Service, City Students’ Union, Careers, City Sight Optometry Clinic, City Sport and the IT Service Desk.  You can also download CityNav, our mobile app that helps you to navigate City’s Campus with ease.

Can I get a student Oyster Card?

Students over 18 and living in London on a full-time course are eligible for an 18+ Student Oyster photocard.  The £20 applications are usually automatically accepted, but please get in touch with the Student Centre if yours has not been approved and we will be able to look into this for you.  Remember to choose ‘City, University of London’, not ‘INTO City’ when selecting your institution.

For more information please visit the TfL website.

Where can I find my term dates?

You can find a full breakdown of the current and forthcoming term dates at City on the Academic Year page.

For Programme specific timetables, please get in touch with your Course Office.

Who can help with my Visa or CAS queries?

If you are a new student, please request your CAS by emailing with your full name and student ID number (nine digits, the first two usually being the year you started your course e.g. 19 for 2019).

For any issues with your Tier 4 visa application such as refusals, please email Visa Advice with any supporting documentation so that they can advise you on the next steps.

Who can help with student finance queries?

Please visit City’s Fees and Finance page for information about tuition fee loans for undergraduate, postgraduate and doctoral students, NHS funded course, financial support available at City and more.

Who can help with questions about my course?

All course-related enquiries should be directed to your Course Office.

You can find them at:

  • Law (UG) – A201
  • Law (PG) – GIP1
  • SASS – A129
  • SHS – Myddleton Street Help Desk
  • SMCSE – A302
  • Cass (UG) – E325
  • Cass (PG) – Bunhill Row

Don’t forget to check the Campus Map for help with finding the buildings

How do I get a new student ID card?

Lost your Student ID card, or need to get it replaced or extended? The Student Centre issue new ID cards, which cost £7 via online payment made on the e-store, or £10 cash in person.  If you have been a victim or a crime, your replacement card will be free of charge on the production of a police crime reference number (CRN).  Extensions on expired cards are also free.

How we can help:

If you have any questions about life at City, the Student Centre can help you with:

THE winner 2011
WOW winner 2012
WOW finalist 2013

City was the first institute in the UK to have its Student Centre recognised by The Institute of Customer Service. In 2010, 2013 and again in 2016, we were awarded ICS ServiceMark accreditation with Distinction in recognition of excellent service delivery to students. In 2011 we were winners in the Times Higher Education Leadership and Management Awards in the category of Outstanding Student Services Team.