Your School and course

Key contacts within your School to support your studies, wellbeing and student experience.

Within your School and course there are a number of key members of staff to support you academically as well as for your wellbeing or student experience. Each role will have their own responsibilities and areas which they can support you, but you may also find some have slight overlap and there is more than one person you can speak to.

Student Welfare and Engagement Officers

Student Welfare/Engagement Officers are your first points of contact for any wellbeing or student experience related issues. You can discuss any challenges or life-circumstances which may be affecting your wellbeing and ability to engage with your studies.

Some topics which students discuss with Student Welfare/Engagement Officers can include, but are not limited to; mental health issues, financial stress, challenging living environments, time-consuming work or caring commitments, and disabilities. Based on the topic, Student Welfare/Engagement Officers will provide advice on how you can best access the support services available to you at the University.

How to contact  

*For the School of Health & Psychological Sciences please note students’ first point of contact for any welfare issues are your Personal Tutor or Programme Director. They can advise and support you with any further assistance by making a referral to the School Welfare Officer or University Support Services.

Personal Tutor

Personal tutors are assigned to small groups of students and will act as a mentor and key contact for any type of support you may need. You can talk to your personal tutor about any struggles with your studies, personal life, and mental or physical health issues.

You can discuss your career aspirations with your personal tutor too and receive advice on how to plan your studies accordingly. If needed, your personal tutor can also then refer you to the University’s specialist services for academic, mental health and wellbeing support.

How to contact

Your Personal Tutor will contact you at the beginning of the academic year. If you are unsure of who your Personal Tutor is, you can find their name and contact information on your evision homepage.

Module Leaders

Your course is made up of different modules or topics. Your module leader is the lecturer who oversees the specific module (topic) you are being taught and isn't always the person delivering your teaching.

A module leader is the first point of contact for any queries you may have about the content or organisation of what you are studying. If you are unsure how to approach an assessment, or are struggling to understand any parts of the learning materials you have been assigned, please do feel free to email or meet with a module leader to get clarification and support. Your Module Leader will be more than happy to help and will have designated ‘office hours’ to speak with students for these reasons.

How to contact

You can find the name and email address of the Module Leader on the Moodle page for your specific module.

Course Officers

Your Course Officer is responsible for the administration of the course and official records of students.

You may have a question about the organisation of your course’s modules, how to submit an assessment or when specific grades will be released. Your Course Officer will be happy to answer any such questions.

How to contact  

Bayes Business School:

If you are unsure of who your Course Officer is, please contact the email or number below and your query will be directed:

The City Law School:

Your Course Officer’s name and contact details will be in your Programme Handbook. If you are not sure, contact law@city.ac.uk

School of Communication & Creativity:

School of Health & Psychological Sciences:

School of Policy & Global Affairs:

School of Science and Technology:

If you are unsure of who your Course Officer is, please contact the number below and your query will be directed:

  • Telephone: +44(0)20 7040 5060