Accidents and emergency information

In an emergency

If you are feeling unwell and feel you need urgent help or treatment, contact NHS 111 for further advice.

Please note, the opening and closing times may vary outside of term time as the Student Health Service staff may not be on site but email or call if unsure.

If you have had an accident or injury or other health emergencies on site, please contact the nearest first aider or Security at 020 7040 3333.


what to do in an emergency

NHS Direct

For health advice and information 24 hours a day, 365 days a year, just dial 111.

NHS Urgent Care

Please note, the minor injuries unit at St Bartholomew's Hospital is currently closed.

An urgent treatment centre is for you if you have a non-life-threatening illness or injury and are unable to wait until your GP can offer an appointment. We can prescribe emergency medication and help with x-rays. Our team is made up of GPs and specialist nurses who will make sure that you receive the care you need.

We provide urgent treatment from the following emergency departments:

  • Newham University Hospital. Open daily from 8am-11pm.
  • The Royal London Hospital. Open 24 hours daily and is located in Clinic 1 at the hospital’s Cavell Entrance on Stepney Way.
  • Whipps Cross University Hospital. Open 24 hours daily and is located on the hospital main corridor at Junction 5.

To book an appointment please call NHS 111.

Accident & Emergency (A&E) or 999 (Emergency services)

It is often very obvious when emergency care is needed for serious injury or illness. You should get medical attention by either taking the patient to the nearest Accident & Emergency (A&E) department or by phoning 999 for an emergency ambulance.

An emergency is a critical or life-threatening situation such as:

  • Loss of consciousness
  • Heavy blood loss
  • Suspected broken bones
  • Persistent chest pain for 15 minutes or more
  • Difficulty breathing
  • Overdose, ingestion or poisoning.

Remember to keep calm, do everything you can to help the person, but don't put yourself in danger and don't give the person anything to eat, drink or smoke.

Unless you need emergency, medical attention avoid local A&E departments. Doctors and nurses there are equipped to deal with serious cases of injury and illness, not routine and minor ailments. Calling an ambulance won't necessarily mean you are seen any quicker at A&E, as the most serious cases are prioritised.

The nearest Accident and Emergency Departments to City are:

University College Hospital London

The Royal London Hospital

Student Health and Wellbeing

If you feel you need to speak to someone urgently regarding Mental Health or would just like to speak to someone then please get in contact with the Student Health and Wellbeing team.

Pharmacies - NHS prescriptions

The current costs for prescription is £9.35 per item. This is subject to change April 2022.

The Nurse Advisor may be able to issue a prescription for a limited number of health conditions and oral contraception. Please note, this service is only available for students registered with Clerkenwell Medical Practice who register locally resident City students.

Please note the Nurse Advisor cannot prescribe medication for you if you are registered elsewhere. You will need to see your GP for prescriptions.


If you need urgent health advice but it is not an emergency call 111 for free. It is available 24 hours a day, 365 days a year.

If you are struggling to cope, feeling worried or are concerned about someone close to you, The Samaritans are there to listen and understand your problems.

In addition to support offered by the Student Counselling, Mental Health and Accessibility Service during office hours, students can now access free, confidential online support from any location with Togetherall, 24 hours a day, 7 days a week.

A confidential listening and support service available to student in London. All volunteers are students and are specially trained to listen and provide support.