FAQ

What should I do if I can’t complete registration?

If you are unable to login then please contact the IT Service Desk.

What should I do if I’ve forgotten my password?

You must register for ‘Self-Service Password Reset’

Setting up your self-service account is a one-time process, and allows you to access Office 365 and reset your password (should you forget it) without contacting the IT Service Desk.

  1. Visit pwdreg.city.ac.uk
  2. Login with your username (e.g abcd123) and password.
  3. Setup additional security verification methods of your choice, either:
    1. A mobile phone number – you will be sent a text should you reset your password.
    2. Security questions – you will be asked to answer three security questions should you reset your password

Please note: when you register, ensure the information you provide cannot be seen by others.

When are first prompted, you will see a message asking for more information, select 'Next'. If you are unable to complete the sign-up process at this time select 'Skip setup', to postpone for up to two weeks.

To continue setting up your security information you can choose between the following options:

  1. Phone number
  2. Security questions

Phone Number

If you wish to provide a phone number as part of your security information choose the UK (+44) country code then enter your mobile number leaving out the leading 0.

  • A code will then be sent to your mobile. Enter this code and click ‘Next’
  • Click ‘Done’
  • You have now registered your information for password self-service.

Security Questions

If you do not wish to provide your mobile number as part of the security verification process click ‘I want to set up a different method’ link at the bottom left to use an alternative method.

  • Choose five different questions from the drop-down selection and enter your answers
  • Click ‘Save’
  • Click ‘Done’
  • You have now registered your information for password self-service.

Once these stages are complete you will have successfully set up your City, University of London IT account.

How can I change my password?

Information on how to change your student password can be found at www.city.ac.uk/changepassword.

What happens to my email after I graduate?

As a former City student, you are given a free City email account that can be used as a professional email for business correspondence, as well as a way to stay connected to the academics and friends made at City.

Apart from the Library, where else are there open access PCs?

Information on the location of computing labs, opening hours and 24-hour lab access can be found on the computer rooms page.

Do you fix personal computers?

We do not fix personal computers. However, we will provide guidance on repair shops.