Remote Working Guidance

Accessing IT Services Remotely

As the majority of the University campus has closed due to Covid-19, the Information Technology department is now offering our support remotely. We've also put together some guidance on programmes and software you can use to study remotely.


We offer access to a large variety of software applications through our AppsAnywhere service. This also enables access to some applications remotely off-campus.

For further information see


Our VPN service, PulseSecure, enables students and staff to connect to City Services that are usually only accessible on-campus.

For a comprehensive list of software and what requires a VPN, please see our software list.

For instructions on how to connect to the VPN please follow our guidance.

Remote Access to Student Lab Computers

Students can access student lab computers remotely. This enables students to access applications and files where they may not be able to if using a non-Windows 10 device. If students have a personal device that uses Windows 10 then you can access all applications via AppsAnywhere or any files via OneDrive.

Microsoft Office

You can install and use Microsoft Office (Word, Excel, Team and OneNote) on your personal device in three quick steps:

1. Visit

2. Log in with your email address and password

3. Select ‘Install Office Apps’

Microsoft OneDrive

If you currently have your files stored on your personal computer we would recommend moving these over to your OneDrive, City’s online file service. This will mean you can access your files on any device at any time.

  • Access OneDrive: navigate to> login using your City email address and password > select OneDrive from the main menu
  • Add Files: You can upload files to OneDrive by either selecting your files in file explorer and dragging them across onto the screen showing OneDrive. Alternatively, from OneDrive you can select Upload > select the files or folders you wish to upload.

If you are uncomfortable undertaking this process please don’t hesitate to contact the IT Service Desk.

Microsoft Teams

Included in Microsoft Office, all City Students now have access to Teams. Microsoft Teams is a unified communication and collaboration platform that combines chat, video meetings, file storage (including collaboration on files), and application integration. The service is part of the Office 365 suite available to all students.

Students can use this online via a web browser and can also download Teams to their device. Please see the following guidance for those looking to use the system for the first time.


Zoom enables you to engage with others using video and voice calls.

Access Zoom at and sign in using your City email and password.

For tips for setting up Zoom, scheduling meetings, hosting and sharing your screen. LEaD’s Zoom Quickstart Guide

Microsoft Office Support

If you have a question about Teams, OneDrive or Office 365 more generally, join our Community Support on Teams, open to all staff and students to see how we can help.

Self Service Password Reset

You must register for ‘Self-Service Password Reset’

Setting up your self-service account is a one-time process and allows you to access Office 365 and reset your password (should you forget it) without contacting the IT Service Desk.

  1. Visit
  2. Login with your username (e.g abcd123) and password.
  3. Setup additional security verification methods of your choice, either:
    1. A mobile phone number – you will be sent a text should you reset your password.
    2. Security questions – you will be asked to answer three security questions should you reset your password

For further information see our studenthub page here.

Research Students

For information on research tools please see our guidance page.

Further Information

Please visit our IT service pages on the StudentHub for further information. On these pages you will find a list of software you can access remotely as well as advice on resetting your password from home.

We would like to encourage you to use our Find and Answer knowledge base, for answers to frequently asked questions as well as self-help guides.

IT Service Desk Telephone Hours

The IT Service Desk can be contacted on +44 (0) 207 040 8181 and will be available seven days a week from 8:00 am until midnight. You can also get support online by visiting