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Latest information for students and staff

Last updated: 20 Jul 2021 3:23pm

Wi-Fi

City provides a secure and pervasive wireless network available all across campus.

Eduroam Wi-Fi is easy to configure and connect to and allows you to access the internet from your mobile device or personal laptop.

The simplest and most secure way to connect to eduroam Wi-Fi is to download the eduroam CAT (Configuration Assistance Tool). This ensures a secure and smooth set up that will work most effectively.

We additionally provide guidance for manual eduroam setup at the bottom of this page. But this method is less secure than using the Eduroam CAT tool.

Resetting your Eduroam certificate

If you have connected to Eduroam before but are experiencing issues, you may need to reset your certificate by forgetting Eduroam and then re-connecting using the connection instructions. Below are instructions for forgetting Eduroam.

Apple iOS forget Eduroam Wi-Fi

  • Navigate to the settings of your device
  • Select ‘Wi-Fi
  • Select the Eduroam Wi-Fi
  • Select ‘Forget this network
  • Select ‘Forget’ again

The Eduroam credentials have now been removed.

Windows 10 forget Eduroam Wi-Fi

  • Select ‘Start’ > ‘Setting’ > ‘Network and Internet
  • Select ‘Wi-Fi’ on the left hand side
  • Select ‘Manage known networks
  • Select ‘Eduroam’ and the ‘Forget

The Eduroam credentials have now been removed.

Android forget Eduroam Wi-Fi

  • Navigate to the settings of your device
  • Select ‘Wi-Fi
  • Select the ‘Eduroam’ Wi-Fi
  • Select ‘Forget

The Eduroam credentials have now been removed.

How do I connect to eduroam?

iOS (iPhone)

1. Make sure you're online

2. Access the website https://cat.eduroam.org and click on the Installer button

3. Select City, University from the Home institution list

Select City

4. Download

5. Install the program

6. Then head to settings > profile downloaded

7. You are now connected to Eduroam

Android

1. Make sure you're online

2. Download the eduroam CAT app from the Google Play store



3. Select City, University from the Home institution list in the CATapp

Select City

4. Download

5. Install the program

6. Enter your City, University email address (referred to as 'Username') and your normal City, University password as part of the installation.

7. You are now connected to Eduroam

Macbook

1. Make sure you're online

2. Access the website https://cat.eduroam.org and click on the Installer button.

3. Select City, University from the Home institution list

Select City

4. Download

5. Install the program

6. Enter your City, University email address (referred to as 'Username') and your normal City, University password as part of the installation

7. You are now connected to Eduroam

Windows

1. Make sure you're online

2. Access the website https://cat.eduroam.org and click on the Installer button.

3. Select City, University from the Home institution list

Select City

4. Download

5. Install the program

6. Enter your City, University email address (referred to as 'Username') and your normal City, University password as part of the installation.

7. You are now connected to Eduroam

If the eduroam installer does not work for you.

You can configure your laptop/mobile device as shown in the guides listed below, although please be aware this method is less secure than the installer:

Mobile devices

  1. iOS (iPhone/iPad/iPod Touch)
  2. Android

Laptops

  1. Windows 10
  2. Apple OS X 10.7 and later

If you are not able to connect using the installer or guides listed, please contact the IT Service Desk on 020 7040 8181