Your key to support at City

Once you start at City, it’s important to know where you can get access to the support you need regarding your studies, health and wellbeing and more!

When it comes to support at City, all University help and support pages are on the Student Hub . Here you can find about the various teams that support with helping you navigate university life, help with your studies, help for your health and wellbeing and help if things go wrong.

For questions and queries about life as a student, you can contact our Student Centre . The Student Centre will be your primary source of practical support or if you just need a friendly voice to talk to. Made up of four teams they cover:

  • Student Funding
  • International Student Advice
  • Accommodation
  • Student Advisers

They can help get you somewhere to live, help get you with administrative tasks like opening a student bank account, help you with Visa matters and printing student ID cards.

For the Students’ Union (SU), they provide additional support to the University through the Students’ Union Advice team on issues such as money advice, bullying and harassment or extenuating circumstances, which is when unforeseen circumstances prevent you attending teaching or completing a piece of work.

If you ever need IT support, the IT Service Desk is on hand for matters like changing your password or connecting to the University’s internet and can be contacted via phone (24 hours a day, 365 days a year), in-person or online.

To support your learning, students have access to the following teams:

  • Library services – for online and offline resources, study spaces, library guides and subject specific librarians
  • Academic Skills team – who specialises in what it says on the tin through webinars, study guides and tutorials for topics such as referencing, critical thinking and writing skills as well as specific support if you are neurodivergent
  • Digital Skills team – here to help with questions and resources with anything digital in your studies through Module modules, a Student Digital Community and access to LinkedIn Learning

To support your health and wellbeing, faith and safety, students can reach out to the following teams:

  • Student Health & Wellbeing – made up of the Engagement service, Disability and Neurodiversity service, Mental Health service and Counselling service
  • Chaplaincy team – welcoming every faith including those with non-religious beliefs
  • City Cares programme – offering dedicated support for care-experienced, young adult carers, young estranged students and asylum seekers
  • Harassment Adviser scheme – providing a first point of contact to give advice and support if you are concerned about harassment and bullying

For professional, high-quality careers advice City’s Careers and Employability team are here for you as a student and even shortly after you graduate. They can support you with consultations, CV checks, mock interviews and events.

Alongside staffed teams to provide you with support there are also platforms for you to use such as Togetherall for mental health, Blackbullion for financial skills and ‘You Report. We Support’ for confidentially reporting issues to City.