FAQs about registration

General Online Registration

What is Online Registration?

Online Registration is a service which allows you to register, amend your details and pay your fees all online through a series of simple screens.

I haven't completed Online Registration yet. Can I complete stage 2 (verification of identity) / finalise my registration?

No – you must complete Stage One: online registration first. Only then can you continue to Stage Two: verification of your identity, eligibility to study, and joining your course at City, when we will verify your ID and finalise your registration.

What if I don't complete registration within three weeks of the start of my course?

Failure to register within three weeks of the start of your course will lead to your IT account being suspended and may lead to your eventual de-registration from City.

Financial FAQs

I have applied for a Career Development Loan from my bank - Has it been paid to City yet?

Career Development Loan payments are only paid to City, University of London once you have registered for your course. In order to be able to complete Stage One: online registration without making a payment upfront, please forward a copy of your Career Development Loan approval letter to registration-finance@city.ac.uk. We will then process your form and let you know that you can log in and complete your registration.

I have applied for a Student Loan with my Local Education Authority? The Online Registration system doesn't show a record of it when I try to pay my fees. What should I do?

Please click on the Amend Loan button and enter the amount of tuition fee loan you have applied for. If you are having any difficulties please contact Student Records at registration@city.ac.uk.

The Student Loan details that the system shows are different to what I was expecting - What do I do now?

Please click on the Amend Loan button and enter the amount of tuition fee loan that you have applied for. If you are having any difficulties please contact Student Records at registration@city.ac.uk.

I posted a bank draft/cheque to City.

If this has already been received by City it will be reflected under 'Deposit and paid already' section. If it is not reflected please allow a few days for the payment to arrive at our bank and then login again.

My employer has not confirmed whether or not they are sponsoring me yet

You can pay the fees yourself and be refunded later if your employer agrees to pay.

I have not applied for my Student Loan yet

You can pay the fees yourself and be refunded later if your tuition fee loan is accepted.

Login Issues

Can I change my login ID or password?

Your login ID is system-generated and cannot be amended, however you may change your password after you have created it by visiting https://registration.city.ac.uk/wps/portal

I've forgotten my password - what do I do now?

Please visit https://registration.city.ac.uk/wps/portal

Website FAQs

I have not received my registration email. When should I expect it?

All new students should receive their email by 10th September. It will be sent to the email which you used when you applied for the course. Please check there and if you haven’t received yours, please email registration@city.ac.uk for the team to send it to you.

On the e-vision portal, it comes up as incomplete registration however I have completed both stages. is this normal?

This could be because you haven’t had your ID verified yet. Once your ID is verified by the Registration Team, it will change to say you have completed registration.

When will my ID check be done?

We have courses starting at different times throughout September and so are undertaking ID checks in the order that courses start. This is to ensure that all students are fully registered and able to book to collect IDs cards by the time they need to attend their classes.

We aim to start ID checks two weeks before the start of classes and will commence with ID checks for all students from 13 September 2021 onwards.

For international students, is a BRP needed in order to complete stage 2 registration, or is a Leave to Enter visa sufficient?

Please contact the Visa Compliance team: VisaCompliance@City.ac.uk who will be able to advise on your specific situation.

I made my payment by bank transfer. Does that mean I have finished online registration?

Please check back into the registration portal after about 5 days to check that your payment has gone through. You will then be able to finish the online registration and you will be sent the link to upload your ID documents.

If we were asked to complete a DBS, when is the latest we can complete it by?

Please contact your school to check as it will be different for each course.

Do we upload id before linking student finance?

You will need to make the payment, or include the information on your student loan, to complete online registration. Once that is completed, you will be sent the link to upload your ID.

When will the module enrolment happen?

Once you complete online registration, the email you receive will ask you to activate your IT account as well as upload your ID. By activating your account, it will add the modules to your virtual learning environment (Moodle). Please contact your Course Officer in your school for any questions around module enrolment as they will be able to advise on your specific situation.

When do new students need to collect their ID card?

Please book a slot as soon as you receive the email asking you to do so (which you will get once your ID has been verified). It will be much easier to get around campus once you have it. We will have slots available until 01/10. Look out for additional student communications about where to go to get an ID card if it’s after that date.

Will we get a personal timetable as the one online is a bit confusing?

Please contact your Course Officer to confirm when you will receive your personalised timetable.

Can I upload my ID and have this checked without paying my fees?

You will need to complete Stage 1 (online registration) which includes paying the 1st instalment of your fees. Without that happening, you can’t complete registration.

I am having problems completing registration, will I still be able to start my course?

Please let your Course Office know. It is always better to keep them informed so they can inform the central Registration Team of any students who are having difficulties.

Do we get our pictures taken for our id cards?

Yes, you will have your photo taken for your ID card. If you need a private space to have your photo taken by one of our team, please let one of the Student Ambassadors know when you come for your timed slot.