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City has published updated advice for its students and staff on the outbreak of the coronavirus (COVID-19).

Latest information for students and staff

Last updated: 13 Aug 2020 5:45pm

FAQs about registration

General Online Registration

What is Online Registration?

Online Registration is a service which allows you to register, amend your details and pay your fees all online through a series of simple screens.

I haven't completed Online Registration yet. Can I complete stage 2 (verification of identity) / finalise my registration?

No – you must complete Stage One: online registration first. Only then can you continue to Stage Two: verification of your identity, eligibility to study, and joining your course at City, when we will verify your ID and finalise your registration.

What if I don't complete registration within three weeks of the start of my course?

Failure to register within three weeks of the start of your course will lead to your IT account being suspended and may lead to your eventual de-registration from City.

Financial FAQs

I have applied for a Career Development Loan from my bank - Has it been paid to City yet?

Career Development Loan payments are only paid to City, University of London once you have registered for your course. In order to be able to complete Stage One: online registration without making a payment upfront, please forward a copy of your Career Development Loan approval letter to registration-finance@city.ac.uk. We will then process your form and let you know that you can log in and complete your registration.

I have applied for a Student Loan with my Local Education Authority? The Online Registration system doesn't show a record of it when I try to pay my fees. What should I do?

Please click on the Amend Loan button and enter the amount of tuition fee loan you have applied for. If you are having any difficulties please contact Student Records at registration@city.ac.uk.

The Student Loan details that the system shows are different to what I was expecting - What do I do now?

Please click on the Amend Loan button and enter the amount of tuition fee loan that you have applied for. If you are having any difficulties please contact Student Records at registration@city.ac.uk.

I posted a bank draft/cheque to City.

If this has already been received by City it will be reflected under 'Deposit and paid already' section. If it is not reflected please allow a few days for the payment to arrive at our bank and then login again.

My employer has not confirmed whether or not they are sponsoring me yet

You can pay the fees yourself and be refunded later if your employer agrees to pay.

I have not applied for my Student Loan yet

You can pay the fees yourself and be refunded later if your tuition fee loan is accepted.

Login Issues

Can I change my login ID or password?

Your login ID is system-generated and cannot be amended, however you may change your password after you have created it by visiting https://registration.city.ac.uk/wps/portal

I've forgotten my password - what do I do now?

Please visit https://registration.city.ac.uk/wps/portal