Student Surveys give you the opportunity to tell us about your experience and us the chance to act on your feedback.

We listen to your feedback

Listening to your views and opinions is vital to how we enhance student life and student satisfaction. With your help, we are working together to ensure that your time here is successful and rewarding.

The Student Surveys consist of Your Voice 1 and 2 for first and second year students, the National Student Survey (NSS) for final year students, the Postgraduate Taught Experience Survey (PTES) for Taught postgraduate students and the Postgraduate Research Experience Survey (PRES) for research students.

Below are improvements we have made based on student feedback in order to enhance your student experience.

How your feedback has informed change throughout City

City, University of London

"We aspire to be the top Higher Education institution in London for student satisfaction in the National Student Survey. We take great pride in our partnership with our students here at City, and particular pride in hearing the student voice through all the mechanisms we can. This partnership relies on your feedback and active participation in the quality assurance and enhancement of your programmes through the student representation system and feedback mechanisms including our student surveys. Thank you for your contributions as student representatives, student ambassadors, student buddies, volunteers and members of the City community."

Professor David Bolton, Deputy President

In 2016/17 we:

  • Opened the new Main Entrance and Pavilion space with a reception attended by HRH The Princess Royal. The new main entrance is part of a multimillion-pound project to transform the City estate and includes social spaces, a coffee shop, seating areas and exhibition space
  • Created the new City Faith Centre, reflective of City’s diverse student body. Students and Staff of all faiths now have a space that can be used to practise and celebrate their faith
  • Initiated our first sporting varsity competition against Kingston University. City teams competed in 13 different sports, giving students an added arena for competitiveness
  • Launched Careers Registration, to help track students’ career readiness throughout their time at City. This significant project is the first time City has been able to collect data about the employability needs of students while they are studying
  • Launched the Transgender, Intersex and Gender Non-Conforming People: Policy to ensure all students and Staff at City are given the best platform to reach their potential
  • Refurbished the Drysdale Building Ground Floor. The new space provides upgraded PC labs, improved building access and flexible social and study spaces
  • Launched CityNav, providing mobile and web platform maps and indoor wayfinding across our campus. We are the first university in the country to offer a web app and a native app on iOS and Android that is fully integrated with Google Maps
  • Started work on the new City Law School building located on Sebastian Street
  • Opened the Courtyard Café, with an outdoor seating area, to offer an alternative to EatCity
  • Upgraded and migrated a number of student administration systems including Extenuating Circumstances and appeals and complaints onto e:Vision to ensure these processes are as accessible and easy for students to complete
  • Launched the Micro-Placements Project across seven degree disciplines with the aim of providing placement opportunities for over 300 students.

In 2015/16 we:

  • Started construction on the new Main Entrance.The primary objectives of the project are to improve the entrance experience, functionality and visual appearance of the institution, to enhance access and circulation, and to provide a space to meet and share ideas
  • Joined the University of London federation on 1st September 2016 and changed its official name to City, University of London. See University of London FAQs for more information
  • Completed new Optometry and Speech and Language Therapy clinics in the Tait building providing more opportunities and resources for learning
  • Were awarded Institution of Customer Service reaccreditation, recognising the continued high-level service for students provided by the Student Centre
  • Increased Professional Mentoring provision to 4,080 voluntary hours, providing more opportunities for students to develop relationships with individuals in industry
  • Launched Direction for Sport to increase non-competitive participation in sport with a focus on improving student wellbeing and opportunities
  • Piloted micro-placements and developed employability modules to increase student employability
  • Worked with University of London to provide City students with access to 20,000 bed spaces in private accommodation. See University of London FAQs for more information
  • Introduced printing capabilities, including Email to print, Follow me printing and Print cancellation, making it easier for students to manage their printing
  • Worked with Action on Hearing Loss (formally the Royal National Institute For The Deaf) to implement an improved service to our students with hearing loss
  • Encouraged the Careers Team and the Student Development team to work collaboratively on setting up a new Employability Award initiative
  • Went into prescription partnership with Clerkenwell Medical Practice to allow students to receive prescriptions via City
  • Introduced Skype appointments with careers consultants making it easier to access services.

Students' Union

"As a student you play a key role in the Students' Union. Your experience, be that academic or broader student life, is at the heart of what we do and our final goal is to ensure that your expectations are fulfilled. For the Union and City to improve, we have to hear from you about where we could do better and what we should carry on doing well. Let's make a change at City together. Raise your voice and the Students' Union will strive to get the best results for you."

Olesea Matcovschi, Students' Union President 2017/18

In 2016/17 we:

  • Moved the Fresher’s Fair to the Business Design Centre and had a record 5,000 students in attendance
  • Raised more than £1,800 during RAG Week in collaboration with societies and sports teams. We also secured match funding from Santander
  • Provided advice to 608 students through our Union Advice Centre. An increase of approximately 50% on 2015/16
  • Ran successful events for Programme Reps with each School, supported by the Deans and School staff
  • Increased the number of Programme Reps to 711
  • Introduced Programme Reps lanyards, hoodies and a Programme Rep of the Month prize for those who go above and beyond, to increase recognition and reward
  • Began organising the Radio Room for our student groups. It is soon to go ON AIR
  • Launched a University-wide Study Well campaign to support students through the examinations period, alongside CitySport, Sodexo, Sustainability, Chaplaincy, International Partnerships and Development, Learning Success and Student Counselling and Mental Health. The campaign included free sports classes, fruit, exam techniques workshops, fun activities as well as freebies including stress balls and revision notes
  • Were successful in gaining some booking privileges for societies at Cass
  • Increased the number of supported student groups to 111, a 50% increase since June 2017
  • Increased the number of academic societies by 97% since June 2017. We now have a society supporting 67% of academic disciplines at City
  • Increased the Societies Development Fund to £20K. This supports the development of societies e.g. attending conferences abroad and purchasing much need equipment
  • Established a Societies Board, giving societies representation within Union decision making processes relating to society matters, e.g. funding allocation and affiliations
  • Introduced regular Societies Drop-In Sessions for groups to receive face-to-face support without needing to make an appointment.

In 2015/16 we:

  • Increased the number and variety of student societies, helping them to organise bigger events and promote themselves on campus
  • Moved our Freshers' Fair to the Barbican Centre, meaning an increase in the number of people who attended and a greater number of stalls available
  • Provided a large RAG Week and hosted many campus-based and external events
  • Continued to work with the institution to support Friday prayer on campus, winning the NUS Campaign of the Year Award
  • Launched our new brand and strategic plan – with community and impact at the heart of what we do
  • Continued to expand the Student Voice, trained and developed Programme Representatives and ran events across all Schools
  • Worked with City to reduce the membership fees for competitive sports team members at CitySport.

Library Services

"Your feedback is instrumental in designing, delivering and developing your Library Service. We've made lots of improvements over the past two years, much of which has been as a direct result of student feedback. So please keep the feedback coming, it really does make a difference."

Louise Doolan, Director of Library Services

In 2017 we:

  • Introduced bookable study spaces during 24/7 opening in the Cass Learning Resource Centre and continued to offer these at Northampton Square Library
  • Posted regular updates on study space availability during exam periods via Twitter
  • Implemented a silent PC lab solution during 24/7 opening in the Cass Learning Resource Centre
  • Were the first Library Service in the UK to install the innovative Silent Sound Center Chair solution
  • Introduced the Noise Line - a text messaging service to support quiet study across all library sites
  • Introduced Financial Times Careers Lectures to support student employability
  • Redesigned and relocated the Cass Library Services Webpages
  • Implemented a streamlined online solution for Cass Masters Dissertations
  • Updated our online library guides as well as integrating current event awareness widgets within them
  • Piloted weekly Library Essentials pop-ups during term time to reach out to students beyond library spaces
  • Introduced History collections at the Northampton Square Library to support new History modules and the launch of BA History
  • Ran 24/7 exam period opening at the Cass Learning Resource Centre and the Northampton Square Library
  • Subscribed to several new online resources, including an upgrade to CINAHL complete, Cambridge Companion to Music, The New York Times Archive and the Oxford English Dictionary online
  • Subscribed to several new e-book packages and journals, including Law, Health Sciences and Social Sciences e-book collections, the European Business Law Review, the Journal of Maternal-Fetal and Neonatal Medicine and the European Journal of Cultural and Political Sociology
  • Continued to expand our electronic and print collections using student-led selection models
  • Updated our searchable knowledge base of FAQs
  • Scanned over 150,000 items in a cross-site stock check exercise, to update our records and improve the retrievability of books in the library collections.

In 2016 we:

  • Opened the Northampton Square Library 24/7 during exam periods and between Christmas and the New Year
  • Ran 24/7 exam period opening for the Cass Learning Resource Centre
  • Refreshed our audio-visual collections and moved them to a self-contained area at the Northampton Square Library
  • Provided additional seating at Northampton Square Library
  • Expanded our Library Essentials programme across all sites and introduced our new Library Essentials guide
  • Ran termly week-long library pop-up stalls to respond to student queries
  • Removed 3-day loan items across all Library sites
  • Introduced laptop charging lockers at Cass Learning Resource Centre and Gray’s Inn Place Library
  • Provided bookable study spaces at the Northampton Square Library during exam periods
  • Refreshed and revised our Library Guides
  • Added more resources to our collections including Oxford Competition Law, Literature Online and The Economist historical archives
  • Continued to expand our electronic and print collections using student-led selection models
  • Enhanced and expanded our English collections at the Northampton Square Library in advance of the launch of MA in English
  • Refreshed and replaced furniture at the Northampton Square Library, and increased the number of power points available
  • Introduced self-service book collection at Cass Learning Resource Centre and Northampton Square Library
  • Joined the University of London Federal Libraries Group.

Library Services for Research

"Your feedback is instrumental in designing, delivering and developing your Library Service. We've made lots of improvements over the past two years, much of which has been as a direct result of student feedback. So please keep the feedback coming, it really does make a difference."

Louise Doolan, Director of Library Services

In 2016 we:

  • Provided training to staff and students on research-related topics such as finding information for research, advanced literature searching, systematic review strategies and reference management
  • Worked with research students and staff on an individual basis to support their literature searching, use of databases and reference management
  • Continued to develop our Research Library guides, including new pages on RefWorks and Advanced Literature Searching for Health Sciences
  • Engaged with research students and staff at events such as the University research student induction, University staff induction and researcher symposia
  • Invested in a wide range of electronic resources through consultation with academic and research staff including new database subscriptions, e-journals, perpetual access archival journal collections and e-books. New subscriptions include Literature Online (LION), the Economist Historical Archive and Oxford Competition Law
  • Continued to increase our research collections through Read for Research, a demand-driven acquisition programme where you can suggest research titles to help build our book collections. Approximately 1500 print books and e-books have been purchased through Read for Research up to December 2016
  • Increased our Research Librarian support by ensuring there is a Research Librarian for each of SASS and SMCSE (combined), Law, Health Sciences and Business
  • Encouraged our Research Librarians to engage in a research-informed practice, interview doctoral students about their digital skills and present at conferences such as LILAC 2016 raising the profile of and advocating for doctoral research.

City Research Online, we:

  • Revamped and relaunched our online help and guidance for City Research Online (CRO)
  • Added our 6,000th full-text open access (OA) paper to City Research Online on 10th September 2015 - the paper was: Rybynok, V. & Kyriacou, P. A. (2013). Theory of Dynamic Pulsatile Spectroscopy for photoplethysmographic signals analysis. 35th Annual International Conference of the IEEE Engineering in Medicine and Biology Society (EMBC), 2013, pp. 2652-2655. doi: 10.1109/EMBC.2013.6610085 -
  • Added 3,016 full-text items to CRO in 2014/15, approximately half the items added up until that point
  • Made 61% of our REF2014 papers available as OA papers in CRO
  • Upgraded our software and added new functionality to help us meet new HEFCE Policy Requirements
  • Listed the 16,482th reference to publications written by current staff on our Current Research Information System as of December 2015.

In 2014 and 2015 we:

  • Provided training to staff and students on research-related topics such as literature searching and reference management
  • Continued to develop our Research Library guide including new pages on Researcher Case Studies and Effective Poster Presentations
  • Continued to engage with staff and students through our Research Current Awareness blog and @citylibresearch Twitter account
  • Invested in a wide range of electronic resources through consultation with academic and research staff including many new database subscriptions, e-journals, perpetual access archival journal collections and e-books. These include ASTM Standards and Engineering Digital Library (SEDL), British Periodicals, Centre for Economic Policy Research Discussion Papers Online, Human Rights Studies Online, the Lancet archive and Statista
  • Increased our Postgraduate Research Experience Survey score for the Library, which rose by 15.4% to 84%
  • Subscribed to Browzine for mobile devices, enabling library users to read journals in a format that is optimised for tablet devices, create a personal bookshelf of favourite journals, be alerted when new editions of journals are published and easily save to Zotero, RefWorks, Mendeley and Dropbox
  • Continued to increase our research collections through Read for Research, a demand driven acquisition programme where you can suggest research titles to help build our book collections
  • Increased the number of items research students and staff can borrow from Library Services from 20 to 30.

Information Technology

"IT annually receive a very high satisfaction rating, to maintain this we have continued to invest in our IT infrastructure and support, with the following as examples that have a direct impact on the quality of your student experience."

Claire Priestley, Director of Information Technology

In 2016/17 we:

  • Collaborated with colleagues to Introduce new study spaces on levels 1 and 2 of the Tait Building, bringing the total number of new computer desks to 27
  • Upgraded the operating system to Windows 10 for all students
  • Upgraded the Audio Visual facilities across City to improve students’ learning experience
  • Increased the number of machines available 24 hours a day, on the ground floor of the Drysdale Building, from 50 to over 100
  • Increased Lab checks to ensure PCs are more reliable and work when students need them most
  • Improved the quality of printing at Northampton Square Library by providing faster printers in the busiest areas
  • Increased student mailbox storage by 500%, from 10GB to 50GB
  • Doubled the number of Stata licences available
  • Launched CityNav, becoming the first higher education institution in the UK to offer an indoor wayfinding app that is fully integrated with Google Maps. The CityNav app had more than 3,000 downloads in the first three weeks
  • Deployed two releases of student facing Personal Tutorial Records functionality to enable improved student support through tutorials
  • Constructed a new recording studio in the Music department as well as refreshing their Mac machines
  • Improved the delivery of lecture capture. This continues to grow with over 250 captures per week.

In 2015/16 we:

  • Enhanced IT support desk services at Northampton Square Library to allow faster PC repair and provide basic support for students with their own devices
  • Deployed an additional 42 new PCs and 34 MACs in student areas around campus including the second floor of the Northampton Square Library
  • Increased storage locally from 1GB to 10GB with further access to cloud storage up to 1TB
  • Invested in an innovative hearing loop system to aid students with hearing loss
  • Made software titles such as SPSS, NVivo, MATLAB, OxMetrics available for download and installation on personal devices
  • Made significant reductions in printing wastage resulting in a more sustainable City
  • Helped protect our students through increased awareness campaigns on email security and potential phishing attacks
  • Provided dedicated support for new students at in-person registration
  • Hosted a stall at the Freshers' Fair event to raise awareness, signposting all PC labs and providing information on all IT services available to our students.