Student Surveys give you the opportunity to tell us about your experience and us the chance to act on your feedback.

We listen to your feedback

Listening to your views and opinions is vital to how we enhance student life and student satisfaction. With your help, we are working together to ensure that your time here is successful and rewarding.

The Student Surveys consist of Your Voice 1 and 2 for first and second year students, the National Student Survey (NSS) for final year students, the Postgraduate Taught Experience Survey (PTES) for Taught postgraduate students and the Postgraduate Research Experience Survey (PRES) for research students.

Below are improvements we have made based on student feedback in order to enhance your student experience.

How your feedback has informed change throughout City

City, University of London

"We aspire to be the top Higher Education institution in London for student satisfaction in the National Student Survey. We take great pride in our partnership with our students here at City, and particular pride in hearing the student voice through all the mechanisms we can. This partnership relies on your feedback and active participation in the quality assurance and enhancement of your programmes through the student representation system and feedback mechanisms including our student surveys. Thank you for your contributions as student representatives, student ambassadors, student buddies, volunteers and members of the City community."

Professor David Bolton, Deputy President

In 2017/18 we:

  • Implemented a plan to use only internal venues for exams and not to schedule exams after 6pm during the summer
  • Introduced the Student Hub to make important information and services more accessible on our webpages
  • Supported students studying into the evening by opening City Café until 8pm during term-time and until 9pm, seven days a week during assessment periods
  • Ensured dates for the main examination period were made available from the beginning of the academic year
  • Introduced new water fountains across campus, with new locations scoped for further fountains
  • Undertook work to minimise the number of mixed-duration exams, which often led to exam disruption for many students
  • Continued to expand the provision of technology to support lecture capture across teaching rooms
  • Ensured that student feedback is now used directly in exam invigilator training.

In 2016/17 we:

  • Opened the new Main Entrance and Pavilion space with a reception attended by HRH The Princess Royal. The new main entrance is part of a multimillion-pound project to transform the City estate and includes social spaces, a coffee shop, seating areas and exhibition space
  • Created the new City Faith Centre, reflective of City’s diverse student body. Students and Staff of all faiths now have a space that can be used to practise and celebrate their faith
  • Initiated our first sporting varsity competition against Kingston University. City teams competed in 13 different sports, giving students an added arena for competitiveness
  • Launched Careers Registration, to help track students’ career readiness throughout their time at City. This significant project is the first time City has been able to collect data about the employability needs of students while they are studying
  • Launched the Transgender, Intersex and Gender Non-Conforming People: Policy to ensure all students and Staff at City are given the best platform to reach their potential
  • Refurbished the Drysdale Building Ground Floor. The new space provides upgraded PC labs, improved building access and flexible social and study spaces
  • Launched CityNav, providing mobile and web platform maps and indoor wayfinding across our campus. We are the first university in the country to offer a web app and a native app on iOS and Android that is fully integrated with Google Maps
  • Started work on the new City Law School building located on Sebastian Street
  • Opened the Courtyard Café, with an outdoor seating area, to offer an alternative to EatCity
  • Upgraded and migrated a number of student administration systems including Extenuating Circumstances and appeals and complaints onto e:Vision to ensure these processes are as accessible and easy for students to complete
  • Launched the Micro-Placements Project across seven degree disciplines with the aim of providing placement opportunities for over 300 students.

Students' Union

"We believe that students at City strive for the best but it is essential for students to have support available, given the potential challenges on the way. This support can be crucial for your studies and it is this that we are trying to give to you as a student through the Students’ Union. To provide the best support and experience for our students it is crucial for us to receive feedback so we know what is important for students. We would love to hear from you more and develop the partnership which will help us to achieve the best results together."

Kristina Perelygina, Students' Union President

In 2017/18 we:

  • Introduced mobile phone charging stations at Tait Building and Bunhill Row (keeping you on the go)
  • Secured £6,000 of funding to invest in your welfare and wellbeing during exams
  • Worked with the University to provide more water dispensers on campus
  • Supported 793 students through our Advice Service
  • Delivered face-to-face training to 307 programme representatives
  • Increased our autumn election voting turnout by 111% compared to 2016/17
  • Increased our number of fully affiliated societies to 95
  • Established an academic society for each programme at City
  • Listened to different groups on campus and created opportunities across the year for you to feedback about barriers to education you face
  • Created a new Community Fund to enable students at City to create and run events to build new networks of people with similar interests
  • Provided a Leadership Academy designed to help engaged students recognise their achievements, funded by Santander
  • Increased the number of students taking up Union volunteering opportunities to 1170, up from 946 the previous year.

In 2016/17 we:

  • Moved the Fresher’s Fair to the Business Design Centre and had a record 5,000 students in attendance
  • Raised more than £1,800 during RAG Week in collaboration with societies and sports teams. We also secured match funding from Santander
  • Provided advice to 608 students through our Union Advice Centre. An increase of approximately 50% on 2015/16
  • Ran successful events for Programme Reps with each School, supported by the Deans and School staff
  • Increased the number of Programme Reps to 711
  • Introduced Programme Reps lanyards, hoodies and a Programme Rep of the Month prize for those who go above and beyond, to increase recognition and reward
  • Began organising the Radio Room for our student groups. It is soon to go ON AIR
  • Launched a University-wide Study Well campaign to support students through the examinations period, alongside CitySport, Sodexo, Sustainability, Chaplaincy, International Partnerships and Development, Learning Success and Student Counselling and Mental Health. The campaign included free sports classes, fruit, exam techniques workshops, fun activities as well as freebies including stress balls and revision notes
  • Were successful in gaining some booking privileges for societies at Cass
  • Increased the number of supported student groups to 111, a 50% increase since June 2017
  • Increased the number of academic societies by 97% since June 2017. We now have a society supporting 67% of academic disciplines at City
  • Increased the Societies Development Fund to £20K. This supports the development of societies e.g. attending conferences abroad and purchasing much need equipment
  • Established a Societies Board, giving societies representation within Union decision making processes relating to society matters, e.g. funding allocation and affiliations
  • Introduced regular Societies Drop-In Sessions for groups to receive face-to-face support without needing to make an appointment.

Library Services

"Your feedback is instrumental in designing, delivering and developing your Library Service. We've made lots of improvements over the past two years, much of which has been as a direct result of student feedback. So please keep the feedback coming, it really does make a difference."

Louise Doolan, Director of Library Services

In 2017/18 we:

  • Introduced Autumn Specials, a series of library pop-ups, workshops, lectures and events for the autumn term
  • Introduced Bloomberg drop-in session at Cass Learning Resource Centre
  • Revised and improved the Cass library guides to make them more useful at point of need
  • Ran weekly Library Essentials pop-ups during term time
  • Introduced 24/7 opening hours at Cass and Northampton Square libraries during exam periods
  • Subscribed to several new online resources, including Cambridge Histories Online, Amirsys Imaging, Oxford Legal Research Library, Westlaw ALL books content, Oxford Bibliographies on International Law and Oxford Dictionary of National Bibliographies
  • Subscribed to several new journals, including American Institute of Physics archive and the Optical Society of America archive, together with the single archive for American Journal of Ophthalmology
  • Subscribed to several new newspaper and archive resources, including The Guardian and The Observer online archive, Proquest News Vaults: Vietnam and WW2, Digital National Security Archives and Times Higher Education (THE)
  • Introduced new library workshops for all schools
  • Introduced workshops in specialist business databases delivered by a Finance PhD student
  • Introduced termly newsletters for researchers
  • Introduced a new look for City Research Online (CRO) with an easier to navigate layout and clearer design
  • Expanded law collections at Northampton Square library
  • Converted level 3 at Northampton Square library to a quiet study floor
  • Created additional study spaces in the Cass Learning Resource Centre
  • Continued to offer bookable study spaces at Northampton Square and Cass Learning Resource Centre
  • Continued to expand our electronic and print collections using student-led selection models
  • Introduced single sign-on to FT.com to make logging in much easier.

In 2016/17 we:

  • Introduced bookable study spaces during 24/7 opening in the Cass Learning Resource Centre and continued to offer these at Northampton Square Library
  • Posted regular updates on study space availability during exam periods via Twitter
  • Implemented a silent PC lab solution during 24/7 opening in the Cass Learning Resource Centre
  • Were the first Library Service in the UK to install the innovative Silent Sound Center Chair solution
  • Introduced the Noise Line - a text messaging service to support quiet study across all library sites
  • Introduced Financial Times Careers Lectures to support student employability
  • Redesigned and relocated the Cass Library Services Webpages
  • Implemented a streamlined online solution for Cass Masters Dissertations
  • Updated our online library guides as well as integrating current event awareness widgets within them
  • Piloted weekly Library Essentials pop-ups during term time to reach out to students beyond library spaces
  • Introduced History collections at the Northampton Square Library to support new History modules and the launch of BA History
  • Ran 24/7 exam period opening at the Cass Learning Resource Centre and the Northampton Square Library
  • Subscribed to several new online resources, including an upgrade to CINAHL complete, Cambridge Companion to Music, The New York Times Archive and the Oxford English Dictionary online
  • Subscribed to several new e-book packages and journals, including Law, Health Sciences and Social Sciences e-book collections, the European Business Law Review, the Journal of Maternal-Fetal and Neonatal Medicine and the European Journal of Cultural and Political Sociology
  • Continued to expand our electronic and print collections using student-led selection models
  • Updated our searchable knowledge base of FAQs
  • Scanned over 150,000 items in a cross-site stock check exercise, to update our records and improve the retrievability of books in the library collections.
  • Provided training to staff and students on research-related topics such as finding information for research, advanced literature searching, systematic review strategies and reference management
  • Worked with research students and staff on an individual basis to support their literature searching, use of databases and reference management
  • Continued to develop our Research Library guides, including new pages on RefWorks and Advanced Literature Searching for Health Sciences
  • Engaged with research students and staff at events such as the University research student induction, University staff induction and researcher symposia
  • Invested in a wide range of electronic resources through consultation with academic and research staff including new database subscriptions, e-journals, perpetual access archival journal collections and e-books. New subscriptions include Literature Online (LION), the Economist Historical Archive and Oxford Competition Law
  • Continued to increase our research collections through Read for Research, a demand-driven acquisition programme where you can suggest research titles to help build our book collections. Approximately 1500 print books and e-books have been purchased through Read for Research up to December 2016
  • Increased our Research Librarian support by ensuring there is a Research Librarian for each of SASS and SMCSE (combined), Law, Health Sciences and Business
  • Encouraged our Research Librarians to engage in a research-informed practice, interview doctoral students about their digital skills and present at conferences such as LILAC 2016 raising the profile of and advocating for doctoral research.

Information Technology

"IT annually receive a very high satisfaction rating, to maintain this we have continued to invest in our IT infrastructure and support, with the following as examples that have a direct impact on the quality of your student experience."

Claire Priestley, Director of Information Technology

In 2017/18 we:

  • Continued to support the year on year increase in the use of lecture capture across City
  • Released a new look to Moodle, making it easier for students to navigate and engage with the content
  • Developed online induction timetables which also integrate with CityNav, our navigation system, allowing students to get up to date information and find out exactly how to get where they need during their first weeks at City
  • Launched the Student Hub which gathers all information relevant to students, in one easy to navigate place
  • Developed a new Cass Business School website with improved look, feel and navigation allowing students to easily find the information they need
  • Upgraded 559 student PCs in 23 areas across campus
  • Continued to upgrade the Audio Visual facilities across City to improve students’ learning experience, including the trial of wireless collaboration allowing staff and students to share content to the displays within teaching spaces or receive it directly to their own device
  • Released a new phishing report system via Outlook, known as PhishMe, to help students report suspected phishing scams quickly and easily
  • Launched the ‘count me in’ pilot to provide personalised timetables for students
  • Implemented a new research ethics system to support the ethical approval or all research projects
  • Upgraded 33 learning spaces, providing updated and more reliable teaching tools and a consistent set of learning technologies
  • Improved our IT infrastructure approach to systems that work individually by allowing their data and services to be used in multiple locations which improves a student’s experience behind the scenes.

In 2016/17 we:

  • Collaborated with colleagues to Introduce new study spaces on levels 1 and 2 of the Tait Building, bringing the total number of new computer desks to 27
  • Upgraded the operating system to Windows 10 for all students
  • Upgraded the Audio Visual facilities across City to improve students’ learning experience
  • Increased the number of machines available 24 hours a day, on the ground floor of the Drysdale Building, from 50 to over 100
  • Increased Lab checks to ensure PCs are more reliable and work when students need them most
  • Improved the quality of printing at Northampton Square Library by providing faster printers in the busiest areas
  • Increased student mailbox storage by 500%, from 10GB to 50GB
  • Doubled the number of Stata licences available
  • Launched CityNav, becoming the first higher education institution in the UK to offer an indoor wayfinding app that is fully integrated with Google Maps. The CityNav app had more than 3,000 downloads in the first three weeks
  • Deployed two releases of student facing Personal Tutorial Records functionality to enable improved student support through tutorials
  • Constructed a new recording studio in the Music department as well as refreshing their Mac machines
  • Improved the delivery of lecture capture. This continues to grow with over 250 captures per week.