City has published updated advice for its students and staff on the outbreak of the coronavirus (COVID-19).

Latest information for students and staff

Last updated: 20 Jul 2021 3:23pm

Student Surveys give you the opportunity to tell us about your experience and us the chance to act on your feedback.

At City, we take great pride in our partnership with our students, particularly in listening and responding to your views. This partnership relies on your continued feedback which helps us make changes to enhance your programmes and student experience. 

During this challenging time, your feedback has been invaluable in helping us to shape our new ways of working and studying and I would encourage you to continue sharing your views with us through our student representation system, student surveys and other feedback mechanisms. 

Thank you for your contributions as student representatives, student ambassadors, student buddies, volunteers and members of the City community. 

Professor David Bolton, Deputy President

We listen to your feedback

Listening to your views and opinions is vital to how we enhance student life and student satisfaction. With your help, we are working together to ensure that your time here is successful and rewarding.

The Student Surveys consist of Your Voice 1 and 2 for first and second year students, the National Student Survey (NSS) for final year students, the Postgraduate Taught Experience Survey (PTES) for Taught postgraduate students and the Postgraduate Research Experience Survey (PRES) for research students.

Below are improvements we have made based on student feedback in order to enhance your student experience.

How your feedback has informed change throughout City

Careers Service

In 2019/20 we:

  • Secured more employers on campus from the Times Top 100 such as Savills, PwC, Allen & Overy, Barclays, IBM, HSBC and the Bank of England
  • Created much needed, paid virtual internships for 2020 graduates - part-funded by Santander
  • Set up VMock, to launch in January 2021, to provide online CV feedback which students can access 24/7
  • Designed a comprehensive induction Moodle, explaining our services and providing advice
  • Worked closely with Schools to ensure students could compete effectively for micro-placements and developed mechanisms to prepare students and increase their chances of success
  • Increased careers provision for students looking beyond traditional graduate careers with a series of webinars on topics specific to students from the School of Arts and Social Sciences
  • Developed increased support for graduates, introduced a series of webinars on common career topics and created a bespoke resources page
  • Organised a City Buddies live event, to run in January 2021, to go alongside the Moodle training resources so Buddies can meet other mentors
  • Created a Zoom Drop In for students on the Professional Mentoring Scheme, so mentees have a time where they can discuss their mentoring relationship.

In 2018/19 we:

  • Implemented reminder emails to help students working for Unitemps submit their timesheets before payroll cut-offs
  • Introduced student webinars during welcome week and throughout the academic year to promote the service
  • Made 1:1 appointment slots bookable from three days in advance as opposed to from 5pm the day before
  • Made CV and application feedback available digitally via screencast
  • Improved our system of recording appointment notes so students don’t have to repeat information.

Learning Enhancement and Development (LEaD)

In 2019/20 we:

  • Amended the blog assessment for EDM121 to be a reflective essay, so it was less restrictive
  • Began reviewing the online activity for each module for 2020/21 to take account of how forums are used and how often and to increase interactivity
  • Introduced a MS Teams site for each module for 2020/21 enabling easier meetings between students in groups.

In 2018/19 we:

  • Reviewed the webinars on the Academic Practice Programme to ensure they are more clearly linked to assessments and topics
  • Added an additional day of teaching for the 19/20 Academic Practice Programme and reduced the webinars
  • Reviewed the assessment criteria on the Academic Practice programme so that it states the minimum number of comments that should be responded to.

Catering services (Sodexo)

In 2019/20 we:

  • Improved:
    • Baxters – installed air-conditioning, introduced hot food offers and more dietary ranges such as wheat and gluten free products
    • CRUSSH – introduced a healthy, balanced range with nutritional information available on all products
    • Courtyard – reviewed whole product range and through the produced insight unit, introduced items such as: baguettes, wraps, panini, sandwiches and healthy snack pots. Focused on value for money with low price points from £1.45
    • Bunhill Row – completed a full capital works programme over the summer, introducing casual dining with a street food offer. Fully refurbished the third-floor space and introduced an Aspretto coffee offer.
  • Changed:
    • Baxters – completed capital project over the summer to re-model the entire space and layout
    • CRUSSH – fully refurbished the location in line with insight gathered from the customer base and market trends
    • Courtyard – introduced a Starbucks coffee offer, including high street retail products. This was driven through insight gathered from the customer base
    • Coffee House – raised £15,000 for a social enterprise supporting people out of homelessness through Life Changing Coffee.
  • Introduced a disposable cup levy for all units, passing the benefit onto customers using their own cups when purchasing hot beverages
  • Reviewed disposable items used and replaced these with bio-degradable, recyclable, plant-based starch and compostable alternatives.
  • Introduced waste knot – using wonky fruit and vegetables in the salad bar and food production – to support farmers and the environment
  • Using the app Too Good to Go, offered ‘Magic boxes’ sold at a reduced price to reduce waste
  • Reviewed supplier delivery schedules to reduce the frequency of deliveries in support of Sodexo’s “Better Tomorrow Plan” aiming to reduce carbon footprint
  • Funded a health and wellbeing support session with Faisal Abdalla, who was named one of London’s top personal trainers. Faisal’s infectious energy ensured students left his session buzzing.
  • Created and developed menus to educate customers that their choice has an impact on the environment through SU-Eatable Life ( Literature was given out to help customers understand and embrace changes in eating habits.

In 2018/19 we:

  • Added halal signs where relevant, across all menus
  • Extended The Foyer at Bunhill Row’s opening hours to 4pm
  • Introduced a meal deal at Bunhill Row (available from January 2020)
  • Increased our range of healthier food options by opening Crussh
  • Introduced Vegan Week, which ran in November.


In 2018/19 we:

  • Improved the production of the exam timetable and made it accessible one week earlier in both August and in May
  • Published the split list earlier to enable students to familiarise themselves with their exam venues
  • Agreed to remove 6pm exams for all candidates on standard programmes for the May and August examination periods, to support students who may be fasting
  • Implemented timetabling priorities to minimise mixed duration exams and create a better spread throughout the period
  • Improved communications for candidates who require extra provision for their exams
  • Introduced more extensive training for invigilators, including on physical and mental health, so we can improve our support to candidates throughout exams.

Property and Facilities

In 2018/19 we:

  • Made substantial upgrades to facilities for the English, Journalism, Psychology and Music Departments
  • Reconfigured a section of the third floor of Drysdale Building for Bayes undergraduate students
  • Improved cooling and ventilation in Gloucester Building
  • Revitalised the courtyard in Drysdale Building, installing new, secure bike storage facilities
  • Had plans approved by Islington Council to extend the Northampton Square Library, providing a new PC lab and 400 additional spaces
  • Introduced a student locker management system to ensure lockers are allocated fairly and on a time-limited basis
  • Installed phone charging facilities and additional power sockets throughout City
  • Improved the IT and AV equipment in learning spaces across rooms in College and Tait Buildings and at Bunhill Row
  • Liaised with IT to introduce attendance monitoring equipment across all learning spaces
  • Progressed with the second year of delivery of the pilot for personalised timetables.

Students' Union

“It has been a challenging year for all of us, and so we would like to begin by thanking you all for your hard work and resilience. City Students’ Union has continued to fight for change and has continued to collaborate with the University to ensure the best outcomes for all students. The change has been driven by you, our students, who have come to us with your experiences, concerns and queries. Together, we have been able to implement a no-detriment examination policy for City students, we have introduced a new money advisor into our Advice service, and we have been able to develop new ways of engaging digitally with you, our members, who lead our every decision. Your leadership drives our work and we look forward to continuing our push for better, together.”

Saqlain Riaz, Students' Union President

In 2019/20 we:

  • Introduced a no-detriment policy with the university to ensure students’ grades were not negatively affected by the pandemic
  • Supported and advised 461 students through our Union Advice service
  • Supported over £10,000 worth of student group activities
  • Doubled the amount of Welcome activities and brought society-led events into the programme for the first time ever
  • Built new platforms to engage with students studying remotely from home and as part of our global international student community
  • Created new online feedback measures such as the Big Ideas platform to ensure the voices and opinions of City students are at the heart of City Students’ Union
  • Achieved the ‘Good’ Green Impact Award.

In 2018/19 we:

  • Increased the support for Programme Reps to ensure students are represented in the majority of classes
  • Revolutionised assessment rules around extensions and late submissions which are due to be implemented next academic year
  • Put students at the heart of our new strategic plan
  • Helped secure funding to make lecture capture available in more rooms
  • Secured a new social student space in Tait Building, which societies will be able to book in the evenings
  • Improved the Courtyard Café with new furniture and a chalk board wall to make it a more sociable space
  • Launched City’s first ever Black History Month celebration
  • Created more jobs for students by introducing new Team City SU Ambassador roles, recruiting 20 students so far
  • Introduced a new Community Fund to support student-led events with £9,450 spent this year
  • Improved the Union’s Advice Service, with 74% of feedback stating a good outcome.

Library Services

"Your feedback is instrumental in designing, delivering and developing your Library Service. We've made lots of improvements over the past two years, much of which has been as a direct result of student feedback. So please keep the feedback coming, it really does make a difference."

Louise Doolan, Director of Library Services

In 2019/20 we:

  • Developed CityLibrary Search and our A-Z database lists to make it easier to discover our collections
  • Implemented remote access to Bloomberg, Eikon and Morningstar in response to lockdown, followed by a hybrid access model upon campus re-opening
  • Worked with a Corporate Partner to install high-end AV equipment at Bunhill Row, displaying live market data and news
  • Subscribed to several new online resources, including: Sage Business Cases; Oxford Scholarship Online Literature; War State & Society; OUP Handbooks of Music; History of Feminism; IEEE 3 MIT & 3 Wiley e-books collections; Cambridge CORE e-textbooks; and the JSTOR e-book collection (around 48,000 titles)
  • Purchased additional content from the Daily Mail Historical Archive, Financial Times Historical Archive, Independent Archive, and the Telegraph Historical Archive
  • Reviewed and updated all our online content, including Library guides, ‘Ask Us’ and Library web content to ensure all online content is accessible to all users
  • Supported students by creating a ‘temporary access to online resources’ Library guide that links to a wealth of resources that publishers made available freely due to COVID-19
  • Continued to expand our electronic and print collections using student-led selection models, providing access to over 80,000 e-books
  • Launched ‘Liberating CityLibrary’ – a patron-led purchasing scheme introduced to increase the range of books in the library written by people from a BAME (Black, Asian and Minority Ethnic) background, books by and about LGBTQI+ people and titles which recognise overlapping identities and experiences such as gender, class, sexuality and disability
  • In response to Covid-19 we managed library loans in an agile and flexible way – loan periods were extended and students were given regular email updates advising them of the ongoing situation and any further changes. Upon re-opening of the campus, regular student communications were maintained and a ‘returning to campus’ guide was produced in response to student queries around visiting and borrowing
  • Improved booking forms for appointments and workshops
  • Provided additional library services by opening the Northampton Square Library over the festive closure period
  • Introduced a system status management service in March 2020 – this gives library users a clear and concise overview of service provision, highlighting any disruption to services, spaces or resources and expected resolution
  • Provided one-to-one specialist subject and research support via MS Teams or phone and introduced online office hours and workshops
  • Extended our Online Chat hours, now running 09:00 – 17:00 and introduced a chat feedback tool for students to provide real-time feedback on the service
  • Purchased additional e-books to support remote study and the move to online assessments
  • Library Services were awarded the CSE Standard in October 2019. Following the first 12-month review in October 2020, Library Services have now achieved a Compliance Plus rating for 15 of the elements assessed under the standard, demonstrating how the service has responded further to student feedback.

In 2018/19 we:

  • Focussed on improving customer service, which led to being awarded the Customer Service Excellence (CSE) Standard
  • Refurbished the Bayes Library, creating additional study spaces and an extended sound-proofed Financial Resources Zone
  • Continued to develop CityLibrary Search to make it easier to discover our collections
  • Continued to offer bookable study spaces at Northampton Square and Bayes Libraries
  • Extended bookable study spaces to Technobooths at Northampton Square Library
  • Continued to expand our electronic and print collections using student-led selection models, providing access to over 80,000 e-books
  • Introduced Bloomberg and Euromonitor drop-in sessions at Northampton Square and Bayes Libraries
  • Created a Library policy for supporting apprenticeship programmes
  • Subscribed to several new online resources and archives, including; OUP Oxford Research Encyclopaedias, Sage Research Methods Cases 2, Sage Business Cases, Oxford Scholarship Online History, Kanopy (Psychology content), IEEE ebook collections, JAMA archives (JAMA and Ophthalmology), Activistmonitor and Acuris Intelligence Risk
  • Became a Bloomberg Experiential Learning Partner, which recognises City as leaders in the integration of Bloomberg
  • Redesigned the Bayes Library webpages into themed guides
  • Improved booking forms for appointments and workshops
  • Revised Library Guides to include new content
  • Developed new workshops to support foundation courses in the School of Health Sciences
  • Introduced improved, user-friendly library signage
  • Rolled out new mind-mapping software across all student PCs
  • Installed new lamps at Bayes and both Law libraries
  • Ran Autumn Specials, a series of library pop-ups, workshops, lectures and events for the autumn term
  • Installed an additional Eikon terminal at Northampton Square Library’s Financial Resources Suite
  • Installed additional Bloomberg terminals in the Bayes Learning Resources Zone
  • Improved our online support for using SDC platinum database.

Information Technology

"IT has continued to maintain its investment in resources and support. In the last year the department has had to respond to students’ needs for remote learning and support. We are pleased to receive a consistently high satisfaction rating, reflecting our dedication to supporting a high-quality experience for our students, as exemplified below."

Claire Priestley, Director of Information Technology

In 2019/20 we:

  • Primarily focused on improving the remote student experience by introducing and supporting new platforms such as MS Teams, Zoom, AppsAnywhere and more. IT achieved this while increasing support for key services such as Moodle and Kaltura Lecture Capture
  • Enabled student access to MS Teams. Teams played a critical role in the student experience early on in lockdown, enabling students to collaborate and meet online
  • Enabled a syncing process to automatically create a MS Team for every SITS teaching module at City
  • Enabled academics to choose to switch on their Team to create a space for students to work together, ask questions about their course and engage with academic staff
  • Established a new Zoom Service as a response to the increase in remote studying, relating to the student experience and academic quality. IT purchased an enterprise Zoom licence and provided guidance alongside MS Teams
  • Introduced a new platform for accessing applications to further help develop the remote student experience. This platform, known as AppsAnywhere, allows students to access some applications from home via a portal. AppsAnywhere also provides a cohesive and centralised interface for accessing applications at City
  • Utilised the computer labs across campus to create a Remote Labs service in addition to the introduction of AppsAnywhere. Remote Labs enables students to access a campus PC from home, therefore being able to access all the software licensed for campus only
  • Provided students with Apple devices and other operating systems the chance to access software not available on non-windows devices through Remote Labs
  • Delivered a new interim teaching space solution in the Great Hall, consisting of new cabling for the lectern as well as the lectern being brought down from the stage to the floor
  • Worked on the large lecture theatre in the new building for The City Law School and three teaching spaces in Franklin have been refurbished
  • Worked very closely with the exams office to ensure that online assessments were spread out to reduce the possibility of system failure and support the student experience
  • Strengthened the Moodle architecture to make it more resilient during the increase in remote usage
  • Supported an increase in remote lecture capture, with 43,000 new media entries into our media capture platform. Many of these video captures are from lecturers re-recording teaching material at home for students
  • Developed a new recording solution for Law students, allowing them to save their recordings in the cloud. IT are also using higher quality cameras and microphones and a refined user interface for an improved student experience.

In 2018/19 we:

  • Increased support for lecture capture, increasing content by 48% over two years, with over 13,000 hours of lecture footage this year
  • Upgraded 35 learning spaces with new and improved audio-visual facilities, including a complete refurbishment of the Oliver Thompson Lecture Theatre
  • Developed new printed guides and Student Hub pages to support students with accessing services such as Wi-Fi, printers and Office365
  • Improved the user experience of Moodle, including reducing the number of steps required to access modules
  • Supported the development of a new Journalism multimedia lab, which allows mobile content be shared on large display screens
  • Supported the development of a new Journalism multimedia lab, which allows live video feeds to be streamed around campus
  • Supported the development of a new Artificial Intelligence (AI) lab, with the latest computers, tools and technologies to support machine learning
  • Increased the number of student PCs, installing 631 new PCs across City
  • Enabled all research students to create public profiles on City’s website
  • Continued to expand the pilot of personalised timetables and attendance recording software, allowing students to tap-in to lectures and tutorials
  • Made PhishMe, our phishing email detection service, accessible on mobile
  • Upgraded ServiceNow, our IT self-service portal, with a modern look and feel, and made our guidance and support clearer
  • Supported the professional mentoring scheme, offering one-to-one mentoring to share the IT team’s knowledge and experience.