It is natural that you may have some questions around the survey, why it is so important and why we ask you to complete it. Here we have tried to cover some of the more frequently asked questions but you can also email the Student Voice team.
Are my responses anonymous?
Yes, every response made by a student is anonymous. We only need your registration number for log-in purposes and so that no student does the survey twice. Please also look at 'Where does my feedback go?' below.
How do I log in/complete my survey?
For the National Student Survey (NSS), students will need to answer questions specific to themselves, when visiting the site, to access their survey.
For the Your Voice 1 survey, Your Voice 2 survey, Postgraduate Taught Experience Survey (PTES) and Postgraduate Research Experience Survey (PRES) students will need to enter a username and password.
Your username is your student Student Number and your password is the last three digits of the same number. You can find your Student Number on your City Student ID card.
Please note, if the first of the last three digits is a '0' then just use the last two digits, e.g. if your student number ends in '015' then your password will just be '15'.
In the picture below it shows that Jane Smith's username is: 012345678 and her password would be is: 678.
When does the survey close?
The surveys which are currently open, close on the following dates:
- National Student Survey (NSS): Tuesday 30 April 2024, 11.59pm
- Postgraduate Taught Experience Survey (PTES): Thursday 13 June 2024, 11.59pm
Why can't I log in to complete my survey?
If you think you’re eligible to complete a survey, but haven’t been sent a link or cannot log in, please see below for some of the reasons you may not be eligible to complete the survey this year:
- If you began your course in January or later in the academic year
- If you aren’t working towards an award or attend only specific occasional modules
- If you’ve suspended your studies at any point this academic year
- If you’re returning to your studies part way through the academic year after a suspension of your studies
- If you’ve not fully completed your registration (both online and in-person)
- If you’re taking part in distance learning (learning online where you’re not required to attend lectures on campus)
- If you’re currently on placement year or a study abroad year
If none of these apply to you, please let us know and we'll investigate for you:
Where does my feedback go?
The feedback you provide is very valuable. We use it to see what we do well and where we could do better. When the surveys are closed and the data is collected, it is circulated to programme teams and the Students' Union who work on action plans and improvements based on your feedback. Your feedback is collected with other students' feedback so that your identity is protected and you remain anonymous. You may also see the collective feedback of you and your peers at Student Staff Liaison Committees, and Annual Programme Evaluations which are available on request from your programme director or programme administrator.
Results for NSS are publicly available to prospective students, their families and advisors to help make informed choices of where and what to study. The NSS results are also available through 'Key Information Sets' (KIS), which are published on the websites of universities and colleges and the UNISTATS website. The survey is administered by Ipsos Mori, an independent market research agency. PTES and PRES is not published but Universities received confidential information about their performance against sector benchmarks.
We use all of our surveys to build a picture of student views year-on-year so we can make improvements.
Why is a high response rate needed?
The better the response rate; the better the collective views of students are represented. We want to make sure we get as much feedback from all students to ensure we have a balanced view. Your Voice 1 and 2 are run as an internal survey at City and the NSS, PTES and PRES are both external surveys that other institutions are also involved in. In order to get the results of the surveys we must reach a minimum threshold of 50% for NSS and 10% for PTES and PRES. No survey results will be made available to individual programme teams unless they get a certain number of responses; your participation is therefore really important to your programme.