Coronavirus

City has published updated advice for its students and staff on the outbreak of the coronavirus (COVID-19).

Latest information for students and staff

Last updated: 03 Apr 2020 12:30pm

Coronavirus: guidance for students and staff

Most of City’s buildings closed on Friday 20th March. Face-to-face teaching has already ended and staff are continuing to support students while working remotely.

As a result of the evolving situation regarding the coronavirus (COVID-19) pandemic, City, University of London closed most of its buildings on Friday 20th March.

There will be a very small number of exceptions to this in the short term. For example, we will need to continue to receive and process urgent IT deliveries and specific parts of the School of Health Sciences may be opened if required as part of the NHS initiative to utilise clinical spaces.

Face-to-face teaching ended on Friday 20th March and the University is providing online resources to replace, where possible, lectures and tutorials.

Schools will continue to communicate directly with their staff and students to outline their plans for the delivery of each of their programmes.

2020/21 academic year

We know many of you will have questions about your studies in the Autumn term.  We would like to assure you that the University remains committed to continuing to deliver your studies in the 2020/21 academic year. The health and safety of our students and staff remains our top priority. How we start the new academic year will depend on UK Government guidance - at this stage, we are therefore considering a range and combination of options, including programme delivery online, returning to campus for certain classes and potentially a slightly later start date to term.

We anticipate more clarity on the situation in the UK and internationally in the coming days and weeks. This will inform what teaching will be possible on campus, and from when. Regardless to any changes in delivery, the University is committed to teaching your programme and we will provide you with the support and guidance you need.

We will continue to update you as our plans develop.

Assessments

Assessments, including examinations, planned for the remainder of the academic year that require students to come in to the University will not take place for programmes in Cass Business School, the School of Arts & Social Sciences, and the School of Mathematics, Computer Science & Engineering.  They will be replaced by alternative forms of assessment.

Alternative forms of assessment for City Law School students will be made available wherever possible, however, there are additional considerations for students on programmes of professional study.  The School is working with professional bodies in order to agree the requirements for these assessments and will confirm arrangements as soon as possible.

Alternative forms of assessment for School of Health Sciences students will be made available wherever possible; however, there are additional considerations for clinical skills and practice-based assessments. The School is working with professional bodies in order to agree the requirements for these assessments and will confirm arrangements as soon as possible. We recognise the important role many students in the School of Health Sciences are already undertaking to support the health and social care sector at this challenging time. The School is working hard to provide enhanced guidance and support to the particular needs of its students.

These decisions have been made as a result of the rapid spread of coronavirus (COVID-19) and the concerns it is causing for our community of students and staff and their families.

We understand that students and staff may be worried about this news and ask that all members of the City community continue to support one another at this time. We are taking steps to ensure the safety and wellbeing of our students, staff and visitors, based on the latest public health advice.

Looking after your own health

What to do if you have symptoms

Stay at home for seven days if you have either:

  • a high temperature
  • a new continuous cough

This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

Those self-isolating with mild symptoms will not be tested.

COVID-19: stay at home guidance

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

How to avoid catching or spreading coronavirus

In line with public health advice, we ask you follow these hygiene practices to protect your own health and that of others:

Do

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Don't

  • Do not touch your eyes, nose or mouth if your hands are not clean

Frequently asked questions

What is coronavirus?

A coronavirus is a type of virus which is common across the world. Typical symptoms include fever and a cough which may lead to shortness of breath and severe breathing difficulties. Wuhan novel coronavirus is a new strain of coronavirus first identified in Wuhan City, China.

The Government information is being updated daily so please check their page regularly for changes.

Have there been any cases in the UK so far?

The UK Government stated that there are confirmed cases of coronavirus in the UK or among UK citizens abroad.

What is the current risk level in the UK?

Based on the World Health Organization’s declaration that this is a public health emergency of international concern, the UK Chief Medical Officers have declared the risk to the UK is high.

How is the University coordinating its response to the coronavirus outbreak?

The University is following an established action plan to coordinate our response. We are also following advice from Government, Public Health England and Universities UK to ensure the safety and wellbeing of our community of students, staff and visitors.

In line with Government advice, the University closed most of its buildings and ended face to face teaching on Friday 20th March and moved to teaching and support for students online.

What would happen if there was a confirmed case?

In the event that a student or a member of staff at City is confirmed to have contracted coronavirus, we will work with local emergency services and public health authorities to ensure that the individual receives the best care. We will continue to provide information and guidance to our students and staff via our web pages, our social media accounts, and via email.

Is it advisable to wear a face mask?

The current advice remains that additional protective measures to maintaining good hygiene – especially regular hand washing - are necessary.

WHO have issued the following guidance on wearing masks:

  • If you are healthy, you only need to wear a mask if you are taking care of a person with suspected 2019-nCoV infection.
  • Wear a mask if you are coughing or sneezing.
  • Masks are effective only when used in combination with frequent hand-cleaning with alcohol-based hand rub or soap and water.
  • If you wear a mask, then you must know how to use it and dispose of it properly.

You can find further information about this on the WHO website.

It is a recognised custom for some communities to wear face masks and it is important we recognise and respect this custom. We would urge all members of the City community to be inclusive and supportive of what is personal choice.

Is City's Dubai Centre open?

In accordance with a directive issued by the Ministry of Higher Education UAE to all educational institutions, City’s Dubai Centre is closed is closed until further notice.

The move has been taken as a precautionary public health measure and to ensure the safety and wellbeing of students, staff and visitors. The Centre’s staff are working remotely during this period.

For information about the Centre’s programmes, please email Anna.Schebsdat@city.ac.uk.

For all other enquiries, please email DubaiCentre@city.ac.uk and your query will be directed to the most relevant person.

Is the Library open?

All library spaces are currently closed, but Library Services continues to support you remotely. We have been working with publishers to provide access to more online content during the lockdown, and have been working with academic staff to ensure availability of the core titles you need for your studies.

Online Chat is available Monday to Friday (9am-5pm), you can book an appointment with your subject librarian, attend online workshops or just use our FAQs to find the answers you need.

If you are struggling to find items you need for your studies or need help accessing our many online resources please get in touch via https://libanswers.city.ac.uk/.

I'm a prospective student - where can I find more information?

City, University of London is still accepting applications for students interested in joining in September 2020.

Information and guidance for prospective students

Where can I find additional advice?

We will continue to keep this web page updated. Should there be any major changes we will inform the community directly.

Further advice and updates are also available on these sites:

If you have any specific concerns not covered here you can email us and your query will be directed to the most relevant person.

Guidance is also available for students, staff and managers on how to deal with domestic violence and abuse during the COVID-19 ‘lock-down’.

Study

Do I have to come in for lectures and other learning scheduled activities?

As a result of the evolving situation regarding the coronavirus (COVID-19) pandemic, the University closed its buildings and all face-to-face teaching ended.on Friday 20th March.

The University will provide online resources to replace, where possible, lectures and tutorials.

Schools will be communicating directly with their students and staff to outline their plans for the delivery of each of their programmes.

Where can I find advice for studying online?

The Academic Learning Success Team has put together lots of helpful guidance for moving to studying online, which you can access here.

How will the move from face-to-face teaching to online instruction proceed?

We expect differences across modules and programs in whether and how they deliver material: some lecturers will teach in an empty lecture theatre so that they are lecture captured in the normal way; others will record their lectures using other software tools. Please bear with us over this transition phase.

I'm a Cass student - does the decision to cease face-to-face teaching apply across all of our degrees?

Yes, the decision to suspend face-to-face teaching applies across all degrees. The specific details on how it will be replaced by online resources varies across programs.

You can find further information on the Cass Moodle pages.

I am a student working or studying abroad, should I return to the UK?

As of Monday 23rd March, The Foreign & Commonwealth Office (FCO) has advised British citizens travelling abroad to return to the UK now, if commercial flights are still available. International travel is becoming very limited as air routes close, land borders close and new restrictions are put in place that prevent flights from leaving. Other countries are issuing similar advice.

On this basis, City strongly advises that you return to the UK or your home country, provided that you are able and it is safe to do so. Please also note the guidance in your host country and limits on travel currently in place around the world. If you decide to remain in your host country, you should continue to monitor the travel advice issued by the FCO or the government advice of your home country. You will also need to comply with any Coronavirus (COVID-19) control measures put in place by your host country.

Your Exchange Coordinators sent our advice and guidance on this which you can find here.

Please keep in contact with your Student Exchange/Placements Coordinator, Work-Based Learning Adviser, or Cass Placements team as necessary regarding any updates or changes to your situation.

I’m studying on an apprenticeship programme – what should I do?

We are aware that students on apprenticeship programmes may have questions in relation to the impact of the coronavirus on their study at City, on recording their off the job training and any potential impact on their employment/employer’s needs. This is particularly pertinent to those who work in the healthcare sector.

We are currently working through these issues and will contact apprentices and their employers with guidance as soon as possible. In the meantime, please refer to the guidance and FAQs published by the Department for Education and updated on the 6 April 2020 here.

Will my course continue next term?

Yes – the University remains committed to continuing to deliver your programme in the 2020/21 academic year.

We are currently planning how your programme will be delivered - depending on UK Government guidance, this may involve a range and combination of options, including programme delivery online, returning to campus for certain classes and potentially a slightly later start date to term.

We will continue to update you as our plans develop.

Have there been any changes to the Academic Misconduct process?

The University continues to take academic misconduct very seriously and seeks at all times to rigorously protect its academic standards. The Academic Integrity & Misconduct Policy and Guidance remains in place at this time and the process for investigating cases of academic misconduct has not been changed.

Students are expected to uphold academic integrity and good academic practice at all times by demonstrating behavior that is honest and ethical in all of their academic work. This includes submitting work which is your own and ensuring you reference sources correctly throughout your assessments.

You can find further information about how to avoid academic misconduct and 'contract cheating' in the Student Guide.

Will there be any refunds of tuition fees due to the impact of Coronavirus?

Currently the University is focused on arrangements for alternative teaching and assessment. We recognise the impact of the Coronavirus pandemic on your studies.We also recognise that for some students, this latest impact is in addition to teaching and assessments affected by industrial action. We will be assessing this complex situation overall in the coming weeks in terms of overall impact.

If you wish to make a complaint now then you are of course entitled to, and you should follow the University’s Complaints Procedure.

If you have any further queries on this, you may wish to email: coronavirus-guidance@city.ac.uk

Can I make a complaint about a mark or marks which I believe were affected by Coronavirus?

Assessment Boards which make decisions regarding your marks and overall performance will be aware of the impact Coronavirus has had on the delivery of teaching and assessment in each module. If you still believe that your mark or marks have been impacted, the usual appeals procedure will apply.

Further information on the academic appeals process is available here.

If you have any queries, you may wish to email:  coronavirus-guidance@city.ac.uk

Travel

Can I travel outside of the UK?

The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. City would recommend you follow this advice and check FCO and the World Health Organisation guidance for up-to-date travel advice.before making any travel arrangements.

What should I do if I have concerns about friends or family who may be affected by the coronavirus?

If you are a student and have concerns about friends or family, you may wish to speak to your personal tutor or your research supervisor if you are a PhD student. You can also contact the Student Centre.

If you are a member of staff, you may wish to speak to your line manager in the first instance.

International students

Can I return home as a result of the coronavirus?

As a result of the evolving situation regarding the coronavirus (COVID-19) pandemic, all face-to-face teaching at City ended by Friday 20th March.

The University will provide online resources to replace, where possible, lectures and tutorials, and have sent out updates on assessments for the rest of the academic year.

Schools will be communicating directly with their students and staff to outline their plans for the delivery of each of their programmes.

More information

We also advise you to check the most up to date Government guidance of your home country before returning home.

I am already in my home country due to concerns of coronavirus - will this be authorised?

As all our teaching has now moved online, this will have no negative implications for your Tier 4 visa at this point in time.

Please do keep us updated on your wellbeing and if you need any further support.

Do I need to complete an Authorised Absence Form?

If your reason to return home is purely related to the concerns of coronavirus, then there is no need to complete the form. However, please email visacomplicance@city.ac.uk to let us know that you are planning to go home or you have left the UK to go to your home country.

If you have been affected by the coronavirus and have to self-isolate then please complete the Authorised Absence Form. Please read more information about Authorised Absence here.

I am required to self-isolate, what should I do?

Please complete the Authorised Absence Form. You can talk to our International Student Visa Advice Team if you have any concerns about your immigration status.

My visa is due to expire but I cannot go home due to travel restrictions in my country. What should I do?

If you are concerned about your immigration status, please contact International Student Advice Team.

The Government has also published new guidance on individuals in the UK who are unable to return home due to travel restrictions - you can find full details about this on the Government website, and you can contact the Home Office's dedicated helpline via:

  • Telephone: 0800 678 1767 (Monday to Friday, 9am to 5pm). Calls are free of charge.
  • Email: CIH@homeoffice.gov.uk

Can I sit my exams remotely in my home country if I decide to return home?

Assessments, including examinations, planned for the remainder of the academic year that require students to come in to the University will not take place for programmes in Cass Business School, the School of Arts and Social Sciences, and the School of Mathematics, Computer Science and Engineering.  They will be replaced by alternative forms of assessment.

Alternative forms of assessment for City Law School students will be made available wherever possible, however, there are additional considerations for students on programmes of professional study.  The School is working with professional bodies in order to agree the requirements for these assessments and will confirm arrangements as soon as possible.

Alternative forms of assessment for School of Health Sciences students will be made available wherever possible; however, there are additional considerations for clinical skills and practice-based assessments. The School is working with professional bodies in order to agree the requirements for these assessments and will confirm arrangements as soon as possible. We recognise the important role many students in the School of Health Sciences are already undertaking to support the health and social care sector at this challenging time. The School is working hard to provide enhanced guidance and support to the particular needs of its students

I am on a Tier 4 Visa studying abroad and my local University has closed due to Coronavirus. What should I do?

Please contact the Study Abroad and Exchange Team in your School who will be able to offer further advice and guidance.

I am on Tier 4 Visa on a work placement abroad and my company has closed due to coronavirus. What should I do?

Please contact the Work Placement Team in your School who will be able to offer further advice and guidance.

Will my Tier 4 Visa be affected due to the University moving to online teaching this term?

This will not have any impact on your Tier 4 visa.

Tier 4 students are not normally permitted to undertake distance learning courses. However, due to the current exceptional circumstances, this is now allowed for any existing Tier 4 Students.

If you permanently withdrawn from, or formally deferred, your studies, the usual reporting requirements apply.

Will Biometric Resident Permits (BRPs) still be delivered to the University?

Following the closure of the University buildings, we have agreed with UK Visa and Immigration (UKVI) to suspend the delivery of any BRPs to the University for the foreseeable future.

I have made a Tier 4 application and/or replacement BRP application from within the UK and have provided the University as my delivery address - what will happen to my BRP?  

As the University buildings are now closed, if your card has been delivered to City, a member of International Visa Advice Team will be in touch with if your BRP card was received before the suspension was introduced.

I have already made a Tier 4 or replacement BRP application but have not received a decision about my application - what should I do?

If you have given the University's address for delivery please notify a change of address to your home address online.

I successfully applied for my Tier 4 visa from outside of the UK and now can't travel because of the coronavirus - what will happen to my BRP?

If you gave the ACL code listed in your CAS requesting that your BRP is delivered to the University, it will be kept safe once delivered until normal services resume. The University is usually required to return BRPs not collected within 10 business days of your arrival in the UK to the UKVI.  If and when normal teaching resumes you will be expected to apply for a replacement 28 day visa vignette allowing you to travel to the UK. Once you arrive in the UK please contact the International Visa Advice team about arranging re-delivery.

If you did not use the ACL code your BRP will be delivered to a Post Office and eventually returned to the UKVI if you do not collect it. Once you arrive in the UK please contact the International Visa Advice team about arranging re-delivery.

I have been notified that my application has been successful - can I change the delivery address of my BRP?  

Please contact TNT the UKVI’s courier service on 0345 608 0630 to organise delivery to an alternative address. You will need the TNT consignment number that was sent to you by, as well as the original delivery address.

Can I still travel home even though I do not have my BRP?

Provided that your Tier 4 application has been decided and your visa extended, you can leave the UK and apply for a single entry visa to return back to the UK. You can access our guidance on this here.