Coronavirus: guidance for students and staff
Most of City’s buildings closed on Friday 20th March. Face-to-face teaching has already ended and staff are continuing to support students while working remotely.
As a result of the evolving situation regarding the coronavirus (COVID-19) pandemic, City, University of London closed most of its buildings on Friday 20th March.
There will be a very small number of exceptions to this in the short term. For example, we will need to continue to receive and process urgent IT deliveries and specific parts of the School of Health Sciences may be opened if required as part of the NHS initiative to utilise clinical spaces.
Face-to-face teaching ended on Friday 20th March and the University is providing online resources to replace, where possible, lectures and tutorials.
Schools will continue to communicate directly with their staff and students to outline their plans for the delivery of each of their programmes.
2020/21 academic year
We know many of you will have questions about your studies in the Autumn term. We would like to assure you that the University remains committed to continuing to deliver your studies in the 2020/21 academic year. We are currently working to deliver the majority of teaching online for the 2020/21 academic year until we are able to resume our usual campus activities safely. Where possible, we will be offering face to face interactive sessions with smaller groups of students and staff, which will also be available online.
You can find further information, including term dates, in our statement here.
We will continue to update you as our plans develop.
Assessments, including examinations, planned for the remainder of the academic year that require students to come in to the University will not take place for programmes in Cass Business School, the School of Arts & Social Sciences, and the School of Mathematics, Computer Science & Engineering. They will be replaced by alternative forms of assessment.
Alternative forms of assessment for City Law School students will be made available wherever possible, however, there are additional considerations for students on programmes of professional study. The School is working with professional bodies in order to agree the requirements for these assessments and will confirm arrangements as soon as possible.
Alternative forms of assessment for School of Health Sciences students will be made available wherever possible; however, there are additional considerations for clinical skills and practice-based assessments. The School is working with professional bodies in order to agree the requirements for these assessments and will confirm arrangements as soon as possible. We recognise the important role many students in the School of Health Sciences are already undertaking to support the health and social care sector at this challenging time. The School is working hard to provide enhanced guidance and support to the particular needs of its students.
These decisions have been made as a result of the rapid spread of coronavirus (Covid-19) and the concerns it is causing for our community of students and staff and their families.
We understand that students and staff may be worried about this news and ask that all members of the City community continue to support one another at this time. We are taking steps to ensure the safety and wellbeing of our students, staff and visitors, based on the latest public health advice.
Looking after your own health
What to do if you have symptoms
Stay at home for seven days if you have either:
- a high temperature
- a new continuous cough
This will help to protect others in your community while you are infectious.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you’re staying at home.
Those self-isolating with mild symptoms will not be tested.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
How to avoid catching or spreading coronavirus
In line with public health advice, we ask you follow these hygiene practices to protect your own health and that of others:
- Wash your hands with soap and water often – do this for at least 20 seconds
- Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin immediately and wash your hands afterwards
- Try to avoid close contact with people who are unwell
- Do not touch your eyes, nose or mouth if your hands are not clean
Frequently asked questions
What is coronavirus?
A coronavirus is a type of virus which is common across the world. Typical symptoms include fever and a cough which may lead to shortness of breath and severe breathing difficulties. Wuhan novel coronavirus is a new strain of coronavirus first identified in Wuhan City, China.
The Government information is being updated daily so please check their page regularly for changes.
Have there been any cases in the UK so far?
The UK Government stated that there are confirmed cases of coronavirus in the UK or among UK citizens abroad.
What is the current risk level in the UK?
Based on the World Health Organization’s declaration that this is a public health emergency of international concern, the UK Chief Medical Officers have declared the risk to the UK is high.
How is the University coordinating its response to the coronavirus outbreak?
The University is following an established action plan to coordinate our response. We are also following advice from Government, Public Health England and Universities UK to ensure the safety and wellbeing of our community of students, staff and visitors.
In line with Government advice, the University closed most of its buildings and ended face to face teaching on Friday 20th March and moved to teaching and support for students online.
What would happen if there was a confirmed case?
In the event that a student or a member of staff at City is confirmed to have contracted coronavirus, we will work with local emergency services and public health authorities to ensure that the individual receives the best care. We will continue to provide information and guidance to our students and staff via our web pages, our social media accounts, and via email.
Is it advisable to wear a face mask?
The current advice remains that additional protective measures to maintaining good hygiene – especially regular hand washing - are necessary.
WHO have issued the following guidance on wearing masks:
- If you are healthy, you only need to wear a mask if you are taking care of a person with suspected 2019-nCoV infection.
- Wear a mask if you are coughing or sneezing.
- Masks are effective only when used in combination with frequent hand-cleaning with alcohol-based hand rub or soap and water.
- If you wear a mask, then you must know how to use it and dispose of it properly.
You can find further information about this on the WHO website.
It is a recognised custom for some communities to wear face masks and it is important we recognise and respect this custom. We would urge all members of the City community to be inclusive and supportive of what is personal choice.
Is City's Dubai Centre open?
In accordance with a directive issued by the Ministry of Higher Education UAE to all educational institutions, City’s Dubai Centre is closed is closed until further notice.
The move has been taken as a precautionary public health measure and to ensure the safety and wellbeing of students, staff and visitors. The Centre’s staff are working remotely during this period.
For information about the Centre’s programmes, please email Anna.Schebsdat@city.ac.uk.
For all other enquiries, please email DubaiCentre@city.ac.uk and your query will be directed to the most relevant person.
Is the Library open?
All library spaces are currently closed, but Library Services continues to support you remotely. We have been working with publishers to provide access to more online content during the lockdown, and have been working with academic staff to ensure availability of the core titles you need for your studies.
If you are struggling to find items you need for your studies or need help accessing our many online resources please get in touch via https://libanswers.city.ac.uk/.
I'm a prospective student - where can I find more information?
City, University of London is still accepting applications for students interested in joining in September 2020.
Where can I find additional advice?
We will continue to keep this web page updated. Should there be any major changes we will inform the community directly.
Further advice and updates are also available on these sites:
- Public Health England
- Foreign and Commonwealth Office
- World Health Organisation
- Centers for Disease Control and Prevention
If you have any specific concerns not covered here you can email us and your query will be directed to the most relevant person.
Guidance is also available for students, staff and managers on how to deal with domestic violence and abuse during the COVID-19 ‘lock-down’.
Do I have to come in for lectures and other learning scheduled activities?
As a result of the evolving situation regarding the coronavirus (COVID-19) pandemic, the University closed its buildings and all face-to-face teaching ended.on Friday 20th March.
The University will provide online resources to replace, where possible, lectures and tutorials.
Schools will be communicating directly with their students and staff to outline their plans for the delivery of each of their programmes.
Where can I find advice for studying online?
The Academic Learning Success Team has put together lots of helpful guidance for moving to studying online, which you can access here.
How will the move from face-to-face teaching to online instruction proceed?
We expect differences across modules and programs in whether and how they deliver material: some lecturers will teach in an empty lecture theatre so that they are lecture captured in the normal way; others will record their lectures using other software tools. Please bear with us over this transition phase.
I'm a Cass student - does the decision to cease face-to-face teaching apply across all of our degrees?
Yes, the decision to suspend face-to-face teaching applies across all degrees. The specific details on how it will be replaced by online resources varies across programs.
You can find further information on the Cass Moodle pages.
I am a student working or studying abroad, should I return to the UK?
As of Monday 23rd March, The Foreign & Commonwealth Office (FCO) has advised British citizens travelling abroad to return to the UK now, if commercial flights are still available. International travel is becoming very limited as air routes close, land borders close and new restrictions are put in place that prevent flights from leaving. Other countries are issuing similar advice.
On this basis, City strongly advises that you return to the UK or your home country, provided that you are able and it is safe to do so. Please also note the guidance in your host country and limits on travel currently in place around the world. If you decide to remain in your host country, you should continue to monitor the travel advice issued by the FCO or the government advice of your home country. You will also need to comply with any Coronavirus (COVID-19) control measures put in place by your host country.
Your Exchange Coordinators sent our advice and guidance on this which you can find here.
Please keep in contact with your Student Exchange/Placements Coordinator, Work-Based Learning Adviser, or Cass Placements team as necessary regarding any updates or changes to your situation.
I’m studying on an apprenticeship programme – what should I do?
We are aware that students on apprenticeship programmes may have questions in relation to the impact of the coronavirus on their study at City, on recording their off the job training and any potential impact on their employment/employer’s needs. This is particularly pertinent to those who work in the healthcare sector.
We are currently working through these issues and will contact apprentices and their employers with guidance as soon as possible. In the meantime, please refer to the guidance and FAQs published by the Department for Education and updated on the 6 April 2020 here.
Will my course continue next term?
Yes – the University remains committed to continuing to deliver your programme in the 2020/21 academic year.
We are currently planning how your programme will be delivered - depending on UK Government guidance, this may involve a range and combination of options, including programme delivery online, returning to campus for certain classes and potentially a slightly later start date to term.
We will continue to update you as our plans develop.
Have there been any changes to the Academic Misconduct process?
The University continues to take academic misconduct very seriously and seeks at all times to rigorously protect its academic standards. The Academic Integrity & Misconduct Policy and Guidance remains in place at this time and the process for investigating cases of academic misconduct has not been changed.
Students are expected to uphold academic integrity and good academic practice at all times by demonstrating behavior that is honest and ethical in all of their academic work. This includes submitting work which is your own and ensuring you reference sources correctly throughout your assessments.
You can find further information about how to avoid academic misconduct and 'contract cheating' in the Student Guide.
I have received a sanction for Academic Misconduct on my assessment but I have an undisclosed Supporting Your Academic Success or Extenuating Circumstances form that relates to that work - what can I do?
Where Academic Misconduct has been confirmed and a sanction applied you may have the right to appeal due to an undisclosed Supporting Your Academic Success or Extenuating Circumstances form. This means that your assessment was affected by circumstances beyond your control. However, at the time, you were unable to inform us of this circumstance via the e:Vision Extenuating Circumstances process (LPC & BPTC students only) or via the Supporting Your Academic Success process (all other students).
In this instance in order to inform us of your undisclosed situation, you would need to appeal the sanction following the Student Appeals Process. You can find full details on the Student Appeals Policy and Guidance here.
Please note that you should still complete the e:Vision Extenuating Circumstances process (LPC & BPTC students only) or the Supporting Your Academic Success process (all other students) in order to inform us of how you may have been impacted or how other assessments will be impacted. For the assessment with Academic Misconduct sanctions, you must follow the Student Appeals Process provided in the link above.
Will there be any refunds of tuition fees due to the impact of Coronavirus?
The decision to suspend face-to-face teaching with effect from 23rd March was taken in light of Government advice to protect the health and wellbeing of staff and students, and was beyond our reasonable control. The University continues to support all learners to achieve their desired learning outcomes, including academically by mitigating the impact of the current situation through arranging suitable alternative teaching, learning and assessment arrangements. These changes have been made to protect health and wellbeing, implement government requirements and to seek to preserve the continuity of teaching, learning and assessment.
In light of the steps we are taking, all of the circumstances and in line with current government advice from the Department for Education, we will not be automatically refunding tuition fees.
However, we understand you may wish to make a complaint on the University’s response and of course entitled to, and you should follow the University’s Complaints Procedure.
Please note that we will be unable to process complaints relating to Covid-19 until after the final assessment boards for your programme.
If you are facing financial hardship please see support available here.
If you have any further queries on this, you may wish to email: email@example.com
Can I make a complaint about a mark or marks which I believe were affected by Coronavirus?
Assessment Boards which make decisions regarding your marks and overall performance will be aware of the impact Coronavirus has had on the delivery of teaching and assessment in each module. If you still believe that your mark or marks have been impacted, the usual appeals procedure will apply.
Further information on the academic appeals process is available here.
If you have any queries, you may wish to email: firstname.lastname@example.org
Can I travel outside of the UK?
The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. City would recommend you follow this advice and check FCO and the World Health Organisation guidance for up-to-date travel advice.before making any travel arrangements.
What should I do if I have concerns about friends or family who may be affected by the coronavirus?
If you are a student and have concerns about friends or family, you may wish to speak to your personal tutor or your research supervisor if you are a PhD student. You can also contact the Student Centre.
If you are a member of staff, you may wish to speak to your line manager in the first instance.
Can I return home as a result of the coronavirus?
As a result of the evolving situation regarding the coronavirus (COVID-19) pandemic, all face-to-face teaching at City ended by Friday 20th March.
The University continues to provide online resources to replace, where possible, lectures and tutorials, and have sent out updates on assessments for the rest of the academic year.
Schools will be communicating directly with their students and staff to outline their plans for the delivery of each of their programmes.
My Tier 4 visa expires soon, I am self-isolating and/or can’t travel back to my home country due to travel restrictions – where can I get advice?
The UK Government has published guidance on short immigration extensions for individuals who are unable to return to their home countries either because they are self-isolating or because of travel restrictions.
This guidance also includes the latest information for those of you who might have questions around your visa expiry date, switching visa category within the UK, distance learning and working-hour restrictions for student doctors and nurses. If you have concerns about your visa status you should email the Government’s Coronavirus (COVID-19) Immigration Help Centre.
The Home Office has advised that if you’re in the UK and your immigration permission expires between 24th January and 31st July 2020, you can apply for an extension until 31st July 2020 if you cannot leave the UK because of travel restrictions or self-isolation related to coronavirus (COVID-19), and you were not planning to stay in the UK.
You must update your records with the Coronavirus Immigration Team (CIT) if your visa is expiring and you were not planning to stay in the UK.
The Home Office will respond to your request within five working days.
I need to make a UK visa application and would normally have to return to my home country to do this, however, I am unable to leave the UK at this time – can I apply from inside the UK instead?
In view of the pandemic (currently up until 31st July 2020) a concession has been introduced to allow you to apply from within the UK to switch to a long-term UK visa that you are otherwise eligible for, if your visa expires on or before the end of July. This includes some visa applications where you would usually need to apply for a visa from your home country.
You’ll need to meet the same visa requirements and pay the in-country application fee.
I am a second year student - will I be required to be in the UK if my class will be taught online in September and will my Tier 4 visa be affected if I stay in my home country?
No, you do not need to be in the UK. You can study on-line remotely in your home country. This will not affect your Tier 4 visa as long as you engage with all your required study on-line.
I’m a student in a sandwich year and need to extend my visa - can I do this?
Please contact the International Student Advice team for further advice as every case is different.
I have applied for a visa extension/BRP replacement but I have not been able to book an appointment to get my biometric details taken. Will this affect my application?
No, services are currently opening up again gradually, which means that appointments are not yet available as usual. However, this has no impact on your application and you should book your appointment to complete the process as soon as possible.
I am a current student and will complete my Degree course in summer 2021 – can I still apply for the new Graduate Route working visa next year even if I study my final year online?
The Home Office have confirmed that current students who have studied part of their courses remotely from outside of the UK as a result of the pandemic will be eligible for this visa ‘if they enter the UK before 6th April 2021 and complete the final semester of their studies in the UK.’