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Latest information for students and staff

Last updated: 18 Sep 2020 9:27am

Additional support through Togetherall

Togetherall is an award-wining, confidential, digital mental health service designed to get support, take control and help you to improve your mental and emotional health.

Togetherall (previously Big White Wall) are proud to provide support to all, regardless of gender, ethnicity, sexuality or religion.  In response to the worldwide movement for racial equality and following extensive research and consultation, they are pleased to announce their new name which is believed to be more inclusive and, better represent it's key principles and member community.  They are now engaged in a transitional period of rebranding.

In addition to support offered by the Student Counselling, Mental Health and Accessibility Service during office hours, students can now access free, confidential online support from any location with Togetherall, 24 hours a day, 7 days a week.

Togetherall offers an online peer support community and a range of useful tools and resources including self-help courses on topics such as sleep, depression, stress, PTSD, anger, grief (bereavement), self-harm and much more.

The community is moderated by professionally trained Wall Guides, to ensure the safety and anonymity of all members. The service is confidential - we will not know if you choose to use the service unless you tell us.

Who can access Togetherall

All students with an active university email address can access Togetherall.

How to register with Togetherall

  • Visit their website, here
  • Click on the 'Register' button on the homepage
  • On the next page select I'm from a university or college
  • Use your City, University of London email address to register.


Additional or alternative support

Togetherall can be used alongside or as an alternative to support provided by the Student Counselling, Mental Health and Accessibility Service and NHS. If you have concerns about your mental health we strongly encourage you to contact your GP or other relevant medical professional, to ensure you’re getting all the support you need. If you are not already registered with a GP we recommend that you do this as soon as possible. More information about this can be found here: How to register with a doctor

Please note, the online therapy option with Togetherall is not available in the University's subscription.  If you would prefer to speak to a counsellor, have a mental health condition and would benefit from support to help manage this alongside your studies or, if you are not sure if Togetherall is right for you, please contact us.

City, University of London does not receive any information from Togetherall that allows us to identify or respond to individual support needs. If you feel you need additional emotional or academic support, please contact us or your personal tutor.

Crisis and Emergency

If you are concerned about your safety or the safety of someone else, information about what to do can be found on our Crisis and Emergency web page.

More information about Togetherall

You can find further details about Togetherall and how the service works on their FAQs page.