Protect yourself against theft

Theft is an issue to be mindful of in London. Make sure you know the steps you can take to ensure you and your belongings are safe.

Phone security

While pickpocketing is the most common form of theft in London, there has been a rise in cases where criminals use bikes or mopeds to snatch mobile phones from people, especially in busy areas such as near stations. These criminals can mount the pavement or steal phones from the road. Often, victims are approached from behind while talking or texting on phones. Most thefts happen at night but criminals can operate during the day too.

Here is what you can do to keep your phone safe:

  1. Keep your phone out of sight - try and avoid using your phone while walking in the street and keep it in a secure bag or front pocket. If you do, make it brief and use it away from the roadside.
  2. Be aware of your surroundings - criminals count on people being distracted. Make sure you are looking up and aware of what’s going on around you. Look out for bikes and mopeds on the pavement and walk facing oncoming traffic.
  3. Avoid distractions - look out for strangers or 'hugger muggers' who get too close to you or seem overly friendly, particularly in crowded areas. Some thieves may also distract you by using a newspaper or bag to cover your valuables and steal them.
  4. Lock your phone - this way thieves can’t access personal information.
  5. Register with Immobilise - this can help the Police return your phone to you if it’s found.
  6. Know your IMEI number - you can find this by dialing #06# or in your phone settings. If your phone is lost or stolen, you can deactivate it by calling your service provider and using your IMEI number.

You can report a lost or stolen phone to the Metropolitan Police online or by calling 101. Make sure you report it to your network provider straight away to avoid paying for unauthorized phone calls. For more information on what to do if your phone is lost or stolen, visit Citizen’s Advice.

Bike security

Cycling is a popular mode of transport and an enjoyable way to exercise and explore the city. However, bikes can be targeted by thieves.

Here is what you can do to keep your bike safe:

  1. Park in a safe location - Park your bike in a well-lit place with people around and CCTV cameras. Thieves are less likely to attempt theft in public places where they can be spotted.
  2. Double lock your bike – for maximum security use two different types of lock, ideally one should be a D-lock. Make sure to lock the frame and both wheels to a stand. This will make your bike less of a target to thieves.
  3. Get your bike security marked – This is a very effective way to deter bike thieves. If thieves are caught with a registered bike, owners can be traced which can lead to thieves being arrested. Registered bikes are also more difficult to sell. You can buy bike marking kits or sometimes they are provided for free at local community events by Islington Council.
  4. Register your bike – this can help the Police return your bike to you if it is recovered. You can register your frame number on Bike Register, a national bike registration database.
  5. Use City’s bike sheds – The bike sheds are located in the area between University Building and Drysdale Building. You can access the shed from Northampton Square via the underpass adjacent to the Main entrance, once there you will need to swipe your City ID to get through the black gate. Register your details to use our bike sheds.

You can report a lost or stolen bike to the Metropolitan Police online or by calling 101. For further tips for cycling safely on the road. Read Transport for London’s UK top tips and watch Safety video guides by Cycling UK.

ATM security

Before using an ATM, it’s always a good idea to scan the area, to check if there’s anyone around you or if the machine has been tampered with. If you ever feel uncomfortable or unsafe, it’s better to steer clear or go inside a bank where it will be safer.

Although ATM theft is relatively rare, we recommend following these top safety tips when you’re taking out cash:

  1. Protect your PIN – When you’re entering your pin at the ATM, always make sure to cover it with your hand or body. Make sure no one is watching you over your shoulder.
  2. Check for suspicious devices – take a moment to inspect the ATM for any unusual devices e.g. cameras, especially around the card slot and keypad. If you notice anything suspicious, it’s best to walk away.
  3. Stay aware of your surroundings – While you’re using the ATM, be mindful of the people nearby. Sometimes people might try to watch you enter your PIN or distract you while you’re withdrawing money.
  4. Use during daylight hours – Only do cash withdrawals during daylight hours or when you have someone with you for added safety
  5. Put your card away immediately – Once you have left the ATM, make sure you put your card away somewhere safe

If you notice anything suspicious on an ATM you can report this to the Metropolitan Police online or by calling 101.