City Email provides a fast and convenient way to send information to others. The email system is open to all City members including alumni students which means students are now provided with an email for life after graduation. To use your email, you must have a City login account.
What is my City email address?
Your City email address is provided at student registration and is displayed to you during:
If you are unsure of your email address then please contact the IT Service Desk
How to access City email
There are three main ways to access your email.
Directly through the website
By using your normal web browser (e.g. Internet Explorer, Firefox, Safari and Opera) you can access the Outlook Web App to send and receive emails, access your calendar and contacts. This is available from both inside and outside the City network.
Login via https://email.city.ac.uk.
Enter your City email address and your normal IT password to proceed.
Via a mobile/handheld device
For instructions to configure Office 365 on your mobile or handheld device click on the link below.
- Configuring your iPhone or iPad for Office 365 (PDF)
- Configuring your Android for Office 365 (PDF)
- Configuring your Windows Phone for Office 365 (PDF)
- Configuring your Blackberry for Office 365 (PDF)
Via an email client using IMAP
Depending on what email client you are using, see below for the IMAP and SMTP settings.
Server name: outlook.office365.com
Encryption method: TLS
Server name: smtp.office365.com
Encryption method: STARTTLS
For further assistance, please refer to the email FAQ. If you can't find an answer, please log a query with the IT Service Desk, or telephone extension 8181 or 020 7040 8181 (24 hour telephone support, 7 days a week).