City has published updated advice for its students and staff on the outbreak of the coronavirus (COVID-19).

Latest information for students and staff

Last updated: 18 Sep 2020 9:27am

Access IT and audio-visual facilities, expertise and support across the City campus.

Getting started

This video provides you with an induction to get you started using IT systems at City, University of London.


IT Services Leaflet

Take a look at our IT Services Leaflet

IT support for staff and students

The IT Service Desk is the first point of contact for all IT queries. We aim to support your learning and research by providing professional advice to help resolve your IT problem or request over the phone, online and face-to-face.

You can also follow us on Twitter for IT system alerts, IT information, tips and tricks

Further information for staff can be found on the Staff Hub.

Online help

Log onto IT Self Service

  • Report an IT incident (fault)
  • Raise an IT service request
  • Access an array of helpful step by step instructions and user guides by clicking on ‘Find an answer'
  • View and track your open incidents and requests

Telephone support

Call our friendly and supportive IT Service Desk team

Face to face support

We offer face to face IT support and expert advice to all students at City, University of London. You can obtain basic technical support and assistance including:

  • Problems using software and other City IT Services
  • Removing viruses and malware
  • Wireless set up on laptop and mobile devices
  • Laptop performance issues
  • Password reset information

Our opening hours are between 8AM to 8PM, Monday to Friday at the following locations:

  • Northampton Square, Drysdale Building, Room E101
  • Cass Business School, Library, 1st floor

Our opening hours are between 9AM to 5PM, Monday to Friday at the following location:

  • Northampton Square, Library, 2nd floor