Access IT and audio-visual facilities, expertise and support across the City campus.

Getting IT support

The IT Service Desk is the first point of contact for all IT queries. We aim to support your learning and research by providing professional advice to help resolve your IT problem or request over the phone or online.

IT Self Service

Log on to IT Self Service to:

  • Report an IT incident (fault)
  • Raise an IT service request
  • Access an array of helpful step by step instructions and user guides
  • View and track your open incidents and requests

Telephone support

Call our friendly and supportive IT Service Desk team:

  • Phone lines are open 24 hours a day, 365 days a year
  • Call us on 020 7040 8181 or extension 8181

Face-to-face support

We offer face-to-face IT support and expert advice to all students at City, University of London. You can obtain basic technical support and assistance, including:

  • Problems using software and other City IT Services
  • Removing viruses and malware
  • Wireless set up on laptop and mobile devices
  • Laptop performance issues
  • Password reset information

Our opening hours are between 8:00 am to 8:00 pm, Monday to Friday at the following locations:

  • Northampton Square, Drysdale building, room E101
  • Cass Business School, Library, 1st floor

Our opening hours are between 9:00 am to 5:00 pm, Monday to Friday at the following location:

  • Northampton Square, Library, 2nd floor