Account Expiry
Graduating Students
Your City account is deactivated once you complete your course (this includes access to your City email, Moodle and the Library services). You will be given notice of this change by email and you will have 180 days to export any files and data before your account is closed and deleted.
There is no account recovery following deletion, and the 180 day closure period cannot be extended. Once erased there is no data to retrieve.
If you are a former City Bayes student, your email account currently remains active, however decommissioning alumni email accounts is under review.
To continue using your email account, you are required to be compliant with City's IT policies. This includes the password policy, which requires you to update your password every 12 months to stop your account from being deactivated and deleted. It is recommended that you check your email once a month to catch notification messages about password expiry.
When your password is 11 months old notification emails are sent advising you to change your password. Multiple notifications are sent before the password expires.
You can update and change your password online.
If your password has expired, you will be prompted to change your password when you log on to Office 365 via your browser. However, if you do not change your password within 3 months of the password expiring your account will be disabled. If your account is disabled, please contact the IT Service desk.
If you do not contact the IT Service desk within 3 months of your account being disabled, your account will then be deleted. There is no account recovery following deletion and once erased there is no data to retrieve.