Accounts and passwords

Your user account is used to log in to all City IT services and websites.

All staff and students of City, University of London need a user account to access Moodle, email, and City computers. The account is also used to access Unix servers, Linux, Windows and Apple Mac systems, and software in the labs rooms. Because these systems are all accessible from the same account, they are often referred to collectively as the Public Access system.

Setting up your user account

  1. Ensure you have a valid City student registration number. You can obtain your student registration number from correspondence inviting you to register at City, University of London.
  2. Students must complete the Account Activation process, which will allocate you a login name and let you choose a password. Visit the Account Activation website to complete this process.
  3. You will need your student registration number to start this process. This will have been sent to you in a letter and via an e-mail. Please note – full system access will not be granted until arrangements for tuition fee payment have been confirmed.
  4. Please enter your date of birth.
  5. You will then be requested to enter a password, which must follow these requirements:
    • Password must be 6 characters or greater, (Except INTO Students which must have 8 characters)
    • Password must include BOTH English uppercase characters (A through Z) and English lowercase characters (a through z).
    • Password must include a number, base 10 digits (0 through 9).
    • Non-alphabetic characters (for example, !, $, #, %) but not a comma (,), a space ( ), a vertical bar/pipe (|), a colon (:), or an equality sign (=).
  6. Click on Activate Account, you will then receive your username and email address.


A password is a form of secret authentication data that is used to control access to a resource. The password is kept secret from those not allowed access, and those wishing to gain access are tested on whether or not they know the password and are granted or denied access accordingly.

Register to Password Self-Service to change your password

The user account assigned to you consists of a unique login name (also known as a user ID or username), which uniquely identifies you to the system. The password, which acts like a PIN number, prevents others from accessing your account.

Protecting your account

Your account is vulnerable if you leave your system logged on or your password is insecure. The most popular way of gaining access to someone's account is by taking over a machine that has been left unattended or by cracking the user's password. We have given you the rules above to reduce the chances of someone guessing your password. You must also keep it safe and it is best practise that when you type your password, it is hidden in some way. This is to prevent shoulder-surfing, where the would-be hacker looks over your shoulder to see what your password is.

Tips for safer passwords:

  • A word with numbers in place of letters, e.g. m0uSe4.
  • Create passwords from phrases, for example, I Always Struggle To Remember My Password! becomes IAS2RMP!
  • Do not reuse previous passwords