Changing your password

In order to change or reset your password, you must first set up your self-service account .

You only need to set up your self-service account once. After it has been set up, you can change or reset your password as often as you require.

How to set up your self-service account

Visit the Password registration site, log in with your username (e.g. abcdb123) and password, and set your security questions.

How to change or reset your password

Visit the Password reset site, enter your username (e.g. abcd123) and answer the security questions to create a new password.

What if I have forgotten my password but I never set up my security account?

In this case, please call the IT Service Desk on 020 7040 8181.