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Last updated: 06 Feb 2020 8:28am


Registration with the Disability Support Service

To receive support from the Disability Service, students are required to attend a registration appointment with a Disability Advisor and provide recent medical evidence of their disability or medical condition.

To book an appointment, students can call the Learning Success reception on 020 7040 0246 or come in person to the reception desk next to the Student Centre, Level 2, University Building, Northampton Square. Students who, because of their disability or health condition, are unable to book an appointment via telephone or in person may email us.

During the initial consultation, the Disability Advisor will discuss with the student how their disability or medical condition is affecting their studies or general university experience, and explore what strategies, on-course support or reasonable adjustments may be beneficial for the student so that they can get the most out of their studies and participate fully in university life. The student's entitlement to reasonable adjustments will be based on the medical evidence provided.
The Disability Advisor will also discuss with the student whether they consent for personal information about them to be shared with other Services or Departments on a need-to-know basis, and the student will be asked to sign our Disclosure form.

Please visit our FAQs page for more information about registering with the Disability Support service.

Opening hours for Disability Support

  • Monday to Wednesday - 9am to 5pm
  • Thursday - 10:30am to 5pm
  • Friday - 9am to 5pm

If you are new to the Disability Support service and would like to contact us outside of these hours, you can complete a Disability pre-registration form.

Liaison with Academic Departments and other Services

The Disability Support team at City, University of London can support students by identifying with them how their disability or health condition impacts on their studies. We can then liaise with academic departments and other internal and external services (with the student’s permission) and make recommendations for reasonable adjustments and on-course support.


The Disability Support team can provide ongoing individual support for students with diagnosed disabilities or long-term health conditions who require help to identify barriers to success in their studies and/or emotional well-being and to develop effective learning and coping strategies.

Mentoring is funded by DSAs (Disabled Students’ Allowances); however some mentoring can be offered to students who are not eligible for DSAs if the need is identified.

Mentors can provide solution-focused support to help students minimise any additional challenges they may experience as a result of their disability or health condition whilst studying for their university degree. This might include practical and emotional support around:

  • Coming to terms with a new diagnosis or having a disability in a higher education environment;
  • Disclosing a disability to others, e.g. peers, lecturers, tutors, potential employers;
  • Managing changes and transitions, e.g. starting at a new university or moving into a new city, transition into the workplace;
  • Developing strategies for independent learning in the context of a disability/health condition, e.g. goal-setting, organisation and time management;
  • Developing strategies to improve and better manage well-being;
  • Improving social relationships, interactions and communication skills;
  • Signposting to other internal and external support services as appropriate.

Mentoring is not the same as academic learning support, subject-specific tuition or counselling.

To access mentoring support, students must register with the Disability Support service.

Exam arrangements

As part of reasonable adjustments, some students with disabilities may be eligible for special exam arrangements, such as extra time or rest breaks. In order to receive special exam arrangements students will need to register with the Disability Support service and provide medical evidence of how their disability or health condition affects their studies.

Students must note there are deadlines for submitting requests for special exam arrangements for each examination period (set by the Exams Office) and, therefore, are advised to register with the Disability Support service as early as possible and well in advance of the start of their exams.

DSA (Disabled Students’ Allowances) applications

Students with a disability or long-term health condition may be eligible for Disabled Students’ Allowances, which are non-means tested grants that help to pay for the extra costs students incur because of their disability. The Disability Support team can assist students with their DSAs application, including providing advice on suitable evidence and procedures.

For more information on DSAs please visit our Financial Support webpage.